Cisco Jabber softphone overview

Information about the Cisco Jabber application

Getting started with Cisco Jabber

What is the Cisco Jabber softphone feature? 

It is a feature available on the Cisco Jabber application for both PCs and mobile devices. Cisco Jabber application is only supported on mobile devices running iOS or Android and PCs running Windows or macOS. Using this softphone feature you can place and receive calls from your device without needing a physical phone. 

How to access the Cisco Jabber softphone?

Available for UCSF employees with a UCSF extension. Cisco Jabber softphone requires an active phone number and the Cisco Jabber application to be installed on your device. Please submit an IT request to have an existing phone number added to Cisco Jabber or request a new phone number by visiting our IT help webpage. Cisco Jabber application can be installed by visiting UCSF's software webpage.

Troubleshooting guide

Please submit an IT ticket online or call (415) 514-4100 if you are having issues with Cisco Jabber and one of our IT team members will assist you. 

Connectivity issues:

• Test your network to check speed and verify a stable connection. Please visit an online network speed test website. Average speeds should be 25 Mbps.
• Multiple devices on the network will cause slow speeds and poor performance. Ensure network usage such as gaming and streaming is limited if you are experiencing poor network performance while using Cisco Jabber.
• Verify if you are working remote from a PC you are connected to UCSF's VPN by using Pulse Secure and DUO mobile.

Audio issues:

If you are experiencing audio problems with Cisco Jabber, please check the audio settings.

• Open the Cisco Jabber application and click on the settings icon.

• Verify the correct devices are selected for audio. Ensure the volume is high and none of the devices are muted.

Quick guides for Cisco Jabber

Cisco_Jabber_for_Android_1.pdf

Cisco_Jabber_for_iOS.pdf

Cisco_Jabber_for_Windows.pdf

Cisco_Jabber_for_Mac.pdf