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Palo Alto GlobalProtect VPN
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How to Request Access
You will need your Active Directory (AD) credentials and DUO multifactor authentication (MFA) in order to log into Palo Alto GlobalProtect VPN.
Please contact the IT Service Desk at 415-514-4100 for further assistance if needed.
Description
Palo Alto GlobalProtect VPN enables UCSF to provide secure connections to the UCSF network regardless of where the user is when connecting. Palo Alto GlobalProtect VPN provides the ability to keep you, your data, and UCSF safe when you are connecting to the UCSF network remotely.
Since a locally installed VPN client simplifies access when you are not on campus, it is a good idea to make it your primary choice when connecting remotely.
Training
To assist you with utilizing the Palo Alto GlobalProtect VPN in your work, the following training materials have been composed:
- Installing Palo Alto GlobalProtect VPN
- Connecting to Palo Alto GlobalProtect VPN (Windows)
- Connecting to Palo Alto GlobalProtect VPN (Mac OS)
Support
You can find more information about VPN on our GlobalProtect VPN Frequently Asked Questions page, or call the UCSF IT Service Desk for assistance at 415-514-4100.
- Day-to-day Contact: Tom Chen
- Service Manager: Steve Young
- Service Owner Team: IT Infra Network Operations
- Service Support Team: HCL Network Data
- Audience: Affiliate, Researcher, Staff, Student, Technical Partner
- Service Category: Network & Wireless