How to access
A UCSF email account (@ucsf.edu) is not required to obtain a UCSF voicemail account. However, it is strongly recommended, as Unity Connection uses email to deliver voicemail messages as audio files. This allows users to access voicemails directly from their inbox instead of checking messages on a phone or relying on a phone's voicemail indicator light.
To request voicemail, or if you have any questions about your voicemail account, contact the Service Desk at 415-514-4100 or submit a request online at https://ucsf.service-now.com/ess/ and use these steps:
- Order Specific IT Services
- Select Voice, Video & Pager Services
- Select Telephone Services
- Change Voicemail or Caller ID or Telephone Feature
Already have a voicemail box and need to reset your pin?
Overview
UCSF voicemail is powered by the Cisco Unity Connection platform, which records and delivers voicemail messages to your UCSF email inbox.
With Unity Connection, you can:
- Access and manage voicemail messages and view missed calls from Outlook or your mobile device
- Read voicemail messages using automatic speech-to-text transcription
- Customize personal greetings and call handling options to reduce missed calls
Quick reference guides and FAQs
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