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Multi-Factor Authentication (Duo)
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How to Request Access
UCSF staff and students should download the Duo phone application from the Apple Store or Google Play onto your device before continuing. If you already use Duo to access another system, you can use your existing Duo installation on your device. Simply complete the instructions below for Enrolling your first device in Duo.
NOTE: Duo Multifactor Authentication requires minimum versions for both the Duo app and phone operating system are installed. The following are the current minimum versions for both Duo and phone operating systems:
- Duo mobile app version: 4.55.0 or later
- iOS version: 16 or later
- Android version: 11 or later
Description
What is multi-factor authentication?
Phishing and brute force attacks are increasing exponentially, and so are the risks that your credentials may be stolen. Multi-factor authentication (also known as two factor authentication), or MFA, provides added security control to ensure that every login from every device is legitimate.
Multi-factor authentication requires users to provide multiple identifying factors before they will be allowed access to an application or device. UCSF uses an application called Duo to provide two-factor authentication for systems such as Remote Access, VPN and Outlook Web Access.
Duo helps protect you, your work and UCSF.
How does Duo work with the systems I use that require multi-factor authentication?
When you use your UCSF credentials to log into a system that requires multi-factor authentication, the login process will prompt you with a push notification or Duo Push to your device. You will use the Duo app to accept the push, completing the login process.
Systems that require multi-factor authentication:
- Pulse Secure
- MyAccess Website
- Outlook Web Access (http://email.ucsf.edu; Access from mobile email clients is not affected)
- UCPath
- Keeper (Password Vault)
- APeX for Electronic Prescribing of Controlled Substances (ePCS)
- Remote Control Connection
Training
- Enrolling Your First Device in Duo
- Managing, Updating, and Enrolling Additional Devices in Duo
- Multi-Factor (Duo) Authentication Methods
Support
For assistance with Duo Multi-factor authentication, please to the Multi-factor Authentication FAQ page or submit a support request via the UCSF IT Service Desk.
- Day-to-day Contact: Antonio Carmona
- Service Manager: Jason Gabler
- Service Owner Team: Identity and Access Management
- Service Support Team: Identity and Access Management
- Audience: Affiliate, Faculty, Staff, Technical Partner
- Service Category: Access & Identity