Registering Your Computer

Michael Kearns's picture

At UCSF, we are dedicated to providing you with the best customer experience and supporting your computer so you can focus on your business. In order to best protect UCSF data and resources, IT Field Services (ITFS) manages desktops and laptops with IBM Endpoint Management. ITFS uses asset data to manage your computer by providing patching and ensuring your systems have the appropriate security.  Registering your computer online is simple through MyAccess, and allows us to associate a computer with a user so that in the event of security incident (virus infection, encryption verification. etc.) we can notify you and find the computer. 

This guide provides an overview of how to register your computer. Registration is required by UCSF students, faculty, and staff with active UCSF MyAccess Accounts.

How To Register Your Computer

You will be prompted to register your computer through a simple, quick process. The following images are prompts you will see depending if you have a Windows or Mac computer.


BigFix Windows Pop up

BigFix prompt for Windows computers


BIgFix Mac prompt

Registration Instructions

1. First, you will be asked to log into MyAccess.

(If an active MyAccess session is already open, step 1 will be skipped.)

(If you need help finding your MyAccess credentials, please visit our MyAccess documentation: )


2. Next, answer, “Is this computer owned by UCSF” by choosing either “Yes” or “No”. Then click on “Submit”.


3. Done! You’re computer is now registered.



Frequently Asked Questions

What information About Me And My Device Are Collected?

The information you provide, like your name, employeeID, email, and computer name will automatically be collected by your web browser. 


Determining if your computer is owned by UCSF

Choose "Yes" if the computer was paid using your school, department, program, supervisor, PI, grant, or other UCSF funds.

Choose "NO" if the computer was paid for by you, using your personal funds and not reimbursed by UCSF funds.


When To Re-register Your Computer

In some cases, you may be asked to register your computer; including but not limited to:

  • When you receive a new computer or computer reimaged
  • Periodically, to ensure that the integrity of records are as accurate and up-to-date


How Many Computers Can You Register

If you are a UCSF student, faculty, and staff with active UCSF MyAccess Account, you may register any number of (university or personally owned) computers where you are the primary user. There is no maximum number of registered computers.


How does the registration process begin?

Once BigFix is installed, you will be asked to register your computer via MyAccess to associate yourself as the primary contact


How can I tell if I have BigFix installed on my computer?

See: Verify if BigFix is Installed on


What is my MyAccess login information?

See: What is MyAccess on


What devices have to be registered?

Any computer connected to the UCSF Network will need to be registered. This included UCSF owned and not owned.


How often do I have to register my device?

To sure ensure data accuracy, we will prompt a computer registration annually.


How does this work with computers that are used by a pool of staff? Can IT create a group registration?

Contact the IT Service Desk and we will work with you.


If I accidentally canceled/closed the BigFix popup or web page, how can I get the registration job re-sent?

Contact the IT Service Desk and we will work with you.


I am not sure if I have registered my computer. Is there a way for you to check on your end?

Please give the registration process 24hrs before contacting the IT Service Desk and we will work with you.


What information is stored?

Device Attributes (e.g., computer name, MAC Addresses)
UCSF Attributes (e.g., name, UCSF EmpID, department)


How can I defer a computer registration until I return from my trip?

Contact the IT Service Desk and we will work with you and your schedule.


Questions About Registering Your Computer?

Contact the UCSF IT Service Desk: 415-514-4100

Endpoint Manager BigFix Frequently Asked Questions