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Service Interruption

Incoming phone calls using 10 digit dialing

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  • Start:

  • End:

  • Reason: One AT&T circuit servicing UCSF phones went down.

  • Services impacted: Cisco Phones

  • Impact Tier: 1- Most Critical

  • Status State: Resolved

UCSF IT moved all traffic to another circuit and is monitoring the situation while working with AT&T to repair the original.

Reports of calls from outside UCSF (10 digit dialing) failing to connect. IT Service Desk and a number of other call centers are impacted. Assessing scope of the issue and working to address.