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Scheduled Maintenance

APeX Upgrade Downtime

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  • Start:

  • End:

  • Impact Tier: 3- Less Critical

  • Status State: Resolved

The APeX team will be conducting a scheduled maintenance event to upgrade the production APeX environment and to perform the cutover from Cerner to APeX at Saint Francis and St. Mary’s hospitals and clinics.  

Note:  APeX will be brought online as quickly as possible; however, access to APeX at Saint Francis and St. Mary’s will continue to be restricted until additional cutover actions are completed there*.  

During the scheduled downtime for everyone except those at Saint Francis and St. Mary’s*, APeX will be Read Only.  See below for more information:     

APeX access (viewing or printing reports) 

  • Customers will NOT be able to connect to the APeX production environment from Medical Center computer desktops or via the web access portal (https://connect.ucsfmedicalcenter.org).  
  • Customers and patients will NOT be able to access their records during the downtime via https://www.ucsfhealth.org/ucsfmychart. Customers accessing the site will receive a message that the site is down for maintenance. 
  • APeX Read Only will be available on all PCs during the two downtimes to view patient information. To access, click on the Windows Start Button -> All Programs -> APeX Read Only, and log in using your standard username and password.  
  • Reports may be delayed until 10 a.m.   

 APeX documentation/orders 

  • APeX will NOT be available for documentation and ordering during the downtime. 
  • APeX DOWNTIME/BCA computers will provide view of eMAR and ability to print MARs for downtime. 
  • Print your patients’ MARs, ONLY AS NEEDED, for your unit at 0115 hrs on Saturday, Oct. 4th. 
  • Documentation completed on paper is required to be back-charted into APeX after this maintenance event. 
  • All results will be held in interface queues and processed when the system returns to service. 

Patient wristbands will NOT auto print.   

  • Wristbands can be temporarily created with a handwritten or existing patient label but MUST be replaced with APeX wristbands after this maintenance event. 

Pharmacy Medications / IV solutions needed will be requested proactively from Rx prior to 0159 hrs on Oct 4th. 

Pharmacy Pyxis MedStations – West Bay, BCH – Oakland, and Marin 

  • Pyxis WILL be on critical override until interfaces are synchronized at approximately 3:30am.  
  • Patient medication orders may not be current. 
  • Patient lists may not be current. Customers can add patients manually in Pyxis by entering patients’ CSN. 

Pharmacy Pyxis MedStations – BCH – Oakland 

  • During the APeX system downtime, any new medications not on the patient’s profile will be dispensed from the inpatient pharmacy. Controlled Substances will be dispensed using the PML process for dispensing and documentation of waste. Please follow all downtime instructions and send new orders to the pharmacy via the tube system. 

Additional Information: 

  • Test results and new orders may experience delays until 3:30 am.  Lab orders and results may be delayed. 
  • A copy of the Downtime Flyer can be found here: APeX Downtime Flyer  External access to the Nursing Flyers will require a VPN connection. 

*For Saint Francis and St. Mary’s downtime and cutover information, please see Cerner Downtime and APeX Cutover | UCSF Health Saint Francis and St. Mary's Hospitals.