PLEASE NOTE: As part of BCH Oakland’s ongoing response to COVID-19, a temporary telecommute program has been implemented. All employees working remotely must have UCSF BCHO Telecommuting Agreement on file with their manager
At BCH Oakland, we understand the need to work from wherever you are. When you're traveling or working from home, please follow these tips to stay secure, connected and productive.
Looking for UCSF West Bay Remote Work Resources?
To minimize the impact on UCSF's infrastructure and support resources, please use these options in this order.
1. If you have a BCH Oakland laptop, log into it before you bring it home and start using it. It is secured and ready for remote work.
2. If you don't have a BCH Oakland laptop, use your personal computer. In order of least complex to most complex setup, here are your options:
- Option 1: Access your most commonly used applications on the web:
- Email (requires Duo)
- Box for cloud-based file sharing
- Zoom for video and audio conferencing - please use computer audio if you have trouble dialing in
- APeX Connect (requires Duo) for remote access to APeX
- BCHORemote (requires remote access and Citrix Workspace) for your Storefront Access application
- Option 2: If you need full access to the BCH Oakland network, file shares/mapped drives and a broader set of specialized applications, use the Cisco AnyConnect VPN client (requires Duo). This is the most complex setup but provides the broadest access.
- Option 3: If you need access to other UCSF resources, visit the remote work resources page.
3. Management staff only: Use this BCHO form to purchase laptop(s) for remote work, and please provide your department's cost center to start the process.
If you need a consultation on how to help your staff to work remotely, please contact us immediately.
BCHO Oakland phones: forwarding, greetings and voicemail
At this time, our phone system is unable to forward calls to cell phones or phones outside of our phone system.
In anticipation of staff or department requests to work from home due to the COVID-19 concerns, we are suggesting that staff update their personal or department’s greetings to inform callers that they are working from outside of the office. Please refer your callers to an alternative number if available.
Follow the directions in the BCH Oakland Voicemail User Guide to change your greetings, and check your voice mailbox remotely.
If you need assistance, contact the IT Service Desk at 510-428-3885 x4357 or submit a ticket from the Get Help icon in the BCH Oakland IT Service Portal.
Hosting and attending remote meetings (Zoom)
Zoom is a simple, all-in-one solution that lets you meet across desktops, mobile devices and conference rooms. Zoom is free to UCSF faculty, staff and students, and the UCSF Zoom instance is approved for use with restricted data.
Zoom is experiencing a huge increase in use as more people work from home. To avoid disruptions to your meetings, try these tips:
- Use computer audio. Don't dial in at all.
- Call in to meetings early or late, not on the hour or half hour.
- Call in using one of the numbers lower on the dial-in numbers list.
- Use the Zoom app on your mobile phone.
We've put together a list of Zoom Best Practices (PDF) to help you have a Zoom meeting that is (almost) as good as being there. You should also review Zoom's very helpful instructions for Getting started with Personal Audio Conference. Finally, we recommend using a headset (like the one that came with your mobile phone) when using Zoom.
Duo is UCSF's multi-factor authentication service and is required to access specific UCSF applications like VPN and APeX Connect. Duo is experiencing a huge increase in use as more people are working from home. If you have trouble using Duo Push, then enter a passcode from the Duo app.
Accessing your UCSF applications via MyAccess
MyAccess is UCSF’s single sign-on service which enables you to access a variety of applications after logging in a single time. The MyAccess landing page shows you which applications require VPN and MFA (Duo) and allows you to save a list of your favorite applications.
If you need more information or help completing these steps, please refer to the links below.
Accessing the APeX Connect Portal
You can access APeX remotely via the APeX Connect Portal. The APeX Connect Portal requires Duo to log in.
Keeper Password Vault
Keeper helps you store all of your UCSF passwords securely in one place. Enroll with your UCSF email account.
Secure Box protects UCSF's restricted data on Box. Learn more about how we encrypt all files in your secure folder and how we encrypt files containing restricted data anywhere on Box.
Self-service password reset
If you ever need to reset your BCH Oakland password or unlock your account, use the Imprivata password management tool.
Avoid COVID-19 security scams
Be on the lookout for COVID-19-themed phishing messages. Avoid clicking on links in unsolicited emails, and be careful with email attachments. Report any malicious messages using the Report Phish button in Outlook.
Troubleshoot your home internet connection
Are you working from home and your internet connection is driving you crazy? Terrible Zoom audio? Websites loading slowly? Please use these resources to troubleshoot the problem.
Get IT help
BCH Oakland IT Service Portal
The BCH Oakland IT Service Portal is your one-stop shop for BCH Oakland IT services and support.
IT Service Desk
If you have questions about any of these resources, please contact the IT Service Desk.
- Phone 510-428-3885 x4357.
- Submit a ticket from the Get Help icon in the BCH Oakland IT Service Portal.
- Get walk-up support from 6 to 8 a.m. or 2 to 4 p.m.