Description

• Every file inside a secure folder smaller than 400MB will be encrypted by the CipherCloud server.
• A secure folder provides a way to encrypt sensitive data that does not fall into the category of easily recognized UCSF PHI.
  • Examples include UCSF PHI images, audio files, video files and sensitive data that is not UCSF PHI.
     
• Every UCSF Box account is provided with a secure folder following a Secure-(email) naming scheme.
• It can be more difficult to identify a renamed secure folder or the subfolder of a secure folder.
  • To determine if you are collaborating in a secure folder, look at the folder's collaborators list.
  • All secure folders are shown to be owned by CipherCloud

Secure Folder FAQs

How do I revert my secure file back to an unencrypted state?

• If the file does not contain UCSF PHI, drag it outside your secure folder and keep it within your UCSF Box account.
• Once our server notices that your file does not contain UCSF PHI, our CipherCloud server will put your file in a queue to have its encryption removed.
• The time it takes to remove the encryption will depend on how many users are encrypting or decrypting their files that day.
  • However, it should not take longer than an hour.
     
• If a secure file does contain UCSF PHI, you cannot remove the encryption.
  • However, you can access the contents by installing the CipherCloud agent.

How do I access my encrypted file?

• You must install the CipherCloud agent.

Will my secure data be deleted when I leave UCSF?

• Yes. Even though secure folders are shown to be owned by CipherCloud, each user's secure folder is mapped to that staffer's unique employee ID.
• You can find out which unique employee ID is associated with a secure Box by opening a ticket with ITS_BA_Box.