Frequently asked questions

Who is eligible to use UCSF Box?

• All UCSF students, staff and faculty members with a MyAccess account are eligible.

How much space do I get?

All UCSF Box accounts have unlimited storage.

What operating systems and web browsers are supported?

The Box web application currently supports: Windows 7 (32-bit and 64-bit), Windows 8 (64-bit), Windows 10 (32-bit and 64-bit), the two latest versions of Mac OS X, the two latest versions of iOS, all versions of Android released within the last three years, Internet Explorer 11, the two latest versions of Safari, the two latest versions of Chrome and the two latest ESR versions of Firefox.

For more information and to view a list of officially supported operating systems and browsers, please visit Box's website.

What is Box NOT good for?

• Box does not have traditional backups.
• Box has disaster recovery services, but users cannot request snapshot backups or data recovery at the file level. However, Box provides file versioning and a trash folder, so you can roll back to previous versions of a file or recover a file from Trash.
• Box is not good for transactional applications. If you need to work with a database or other file that requires high levels of read/write, please download it and work on it locally.