ITSCM Overview IT Service Continuity helps UCSF collaboratively prepare, plan, mitigate, and test for the next disaster. The next disaster could be an earthquake, fire, or one of ten other identified hazards and vulnerabilities. Part of the Service Design lifecycle, IT Service Continuity Management (ITSCM) manages risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for recovery of IT services.

• Affiliate
• Faculty
• Staff
• Technical Partner
• Business Applications

OverviewIn the event of a Zoom outage, you may need to switch meeting platforms quickly to continue collaborating and meeting with colleagues both on and off campus. While Zoom is the preferred web conferencing platform at UCSF, Microsoft Teams has a meeting option that can be used as an alternative in the event of an outage with Zoom.These instructions will detail how to switch an existing Zoom meeting to a Teams meeting for the following platforms:

• Affiliate
• Faculty
• Staff
• Student
• Volunteer
• Email & Collaboration

OverviewMicrosoft Bookings is a online access only application within Office 365 that will assist your customers to quickly find available times and avoid double-booking.Before delving into the process for configuring Bookings to work within your department, let's review some Bookings terminology first.Business - Think of the business as your departmentStaff - Staff are the members within your department whose time can bookedServices - These are the types of appointments being offered to customers

• Faculty
• Staff
• Email & Collaboration