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Mobile phone accounts now managed centrally by UCSF IT

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  • Author: Michael Marmon

  • Date:

As part of a UCSF-wide effort to reduce costs, improve efficiency, and strengthen oversight, management of mobile phone accounts is being centralized. 

This change will simplify processes, enhance vendor management, improve visibility into mobile usage and spending, reduce administrative work across the organization, provide more consistent pricing, and deliver more effective support while continuing to meet local business needs.

What’s changing 

  • Centralized vendor management 
    IT will govern UCSF relationships with mobile device vendors, including contract management, rate negotiations, billing oversight, and escalation support. 
  • Standardized request process 
    Device requests will be standardized across UCSF. Effective immediately, all new mobile device requests must be submitted using this form.  
    Note: This change applies primarily to Campus and School of Medicine (SOM) users, where devices have historically been requested through departmental contacts. 
  • Move toward consolidated accounts 
    Over time, UCSF will transition to a more consolidated account structure to support centralized billing and payment processes. This will include establishing a single account with cellular carriers to leverage UCSF’s size and scale for better pricing. 

What’s not changing 

  • No impact to current service 
    There will be no interruption to existing mobile service. Users should expect no change to their current connectivity. 
  • No immediate billing changes 
    There is no change to the current billing and payment process at this time. Billing account owners should continue following existing processes until further notice. 

What you need to do 

All new mobile device requests must be submitted through the centralized request form. You can also find this form by going to help.ucsf.edu and searching for mobile phone request. 

Support 
For questions about centralized mobile device management, please contact John Chin, director, IT Customer Experience at [email protected]. 

For technical questions and support, please contact the IT Service Desk at 415-514-4100 or chat online at help.ucsf.edu.