The IT Infrastructure implements the technologies, services, and applications that assist you in completing your work. Whether you are staff, faculty, learner or provider, the IT Infrastructure team works to connect you with your peers and colleagues through technology.
There may be instances where you need assistance with service or application offered by UCSF IT. The Customer Experience is here to assist you and ensure that you are able to continue to utilize the available academic and enterprise systems without interruption.
The Customer Success Management team provides guidance and consulting into the best practices for using the applications and services offered by UCSF IT to ensure that you are getting the most out of them.
Digital Workplace Services empowers the UCSF workforce by providing accessible, and secure digital tools that seamlessly integrate collaboration, communication, and productivity, enabling employees to work effectively from anywhere, on any device.
Identity and Access Management is responsible for the creation of accounts and access to the variety of platforms and services that UCSF provides to its staff, faculty, and learners.
The IT Command Center is tasked with the review, tracking, and remediation of incidents associated with IT managed technologies and services.
Network Services oversees the UCSF networks (wired and wireless), domain name service (DNS) requests as well as firewall and VPN services to ensure that you are able to connect with stakeholders internal and external to UCSF.
Platform Services manages and provides assistance with UCSF IT Cloud and Data Center Services as well as Epic System service offerings.