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Multi-Factor (Duo) FAQs
OverviewThese Frequently Asked Questions (FAQs) are updated on a regular basis, so if your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu — the most common questions received from users will be added to this list of FAQs.Quick Links
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- Technical Partner
- Access & Identity
Licensed Software
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Operational
Multi-Factor Authentication (Duo)
DescriptionWhat is multi-factor authentication?Phishing and brute force attacks are increasing exponentially, and so are the risks that your credentials may be stolen. Multi-factor authentication (also known as two factor authentication), or MFA, provides added security control to ensure that every login from every device is legitimate.
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- Faculty
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- Technical Partner
- Access & Identity
BeyondTrust Privileged Remote Access
Description BeyondTrust Privileged Remote Access allows users to remotely connect into their system, which has been approved for UCSF. Users will be able to use a Web Access Console or Full Access Console (Windows, Mac and Linux*) to remotely access their Windows, Mac and Linux* systems. BeyondTrust Privileged Remote Access has additional security controls in place compared to other protects such a PCAnywhere, RemotePC, Teamviewer, Google Remote Desktop, etc.
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Remote Work Resources
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Bring Your Own Device (BYOD) to UCSF
Introduction to BYOD at UCSF You can use your own smartphone, tablet, laptop or computer to access UCSF systems, but the device needs to comply with UCSF's security policy. This is to ensure that your device, the UCSF network and UCSF sensitive data all remain safe. Get Technology Help The UCSF IT Service Desk is available 24 hours a day, 7 days a week. Contact us:
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- Faculty
- Non-UCSF
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- Technical Partner
- Volunteer
- Security
Security Incident Response & Investigation
- Technical Partner
BCH Oakland Remote Work Resources
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IT Field Services (ITFS) Desktop Support Health Desks
The Health Desk provides walk-up IT help.Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN support
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- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Desktop Support
Telecommute Securely
Working remotely? Follow these tips to securely manage your telecommute.
- Faculty
- Staff
- Student
- Desktop Support