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IT Field Services (ITFS) Desktop Support: Basic Subscription
Description The Basic Support service is an integrated suite of support services for Campus, faculty and staff who use University-owned Windows, Mac, iOS and Android devices. Note: Standard productivity software and Microsoft Office are included in the monthly subscription fee (see Cost).
- Faculty
- Staff
- Desktop Support
Zoom: Why can't I see my meetings in the Zoom desktop app?
- Affiliate
- Faculty
- Staff
- Student
- Technical Partner
- Volunteer
Box: CipherCloud Files on iOS
Steps to follow To access your .ccsecure files in iOS, you will need to have both the Box Mobile App and the CipherCloud Mobile App installed on your phone. Follow the instructions below to open a CipherCloud file with your mobile device.
- Affiliate
- Faculty
- Staff
- Student
- Business Applications
Sign with DocuSign
Steps to follow Click on the Request for Signature email link to view the document. Click on Review Document. Click checkbox if you don’t want to see the pop-up in the future. Review the document. Click on the yellow Sign Here tab to sign.
- Affiliate
- Faculty
- Staff
- Business Applications
MyPPM FAQs
Login, Classic / New UX and Home MenuHow do I login to MyPPM?How to LoginI get a weird error message about SSO and then it prompts me to login again?
- Staff
- Technical Partner
- Business Applications
How to Confirm Crashplan Is Backing Up Your Computer
CrashPlan is UCSF's online backup program. All data that is backed-up by CrashPlan is encrypted, so it will securely backup your files even when you are NOT connected to the UCSF network or UCSF VPN. This also means this solution is HIPAA-compliant. CrashPlan Pro is offered, at no additional charge, to all ITFS supported desktops and laptops as part of the ITFS Basic Support, and to UCSF Medical Center supported laptops.
- Faculty
- Staff
- Desktop Support
IT Field Services (ITFS) Desktop Support: Hourly or Project Support
- Affiliate
- Faculty
- Staff
- Technical Partner
IT Field Services (ITFS) Desktop Support Health Desks
The Health Desk provides walk-up IT help.Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN support
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Desktop Support
Navigating Box Drive
Overview Box Drive allows you to navigate the contents of your Box folders from a desktop application. With Box Drive installed, you will have:
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Business Applications