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Guideline
Criteria for Basic Support
What you need to know Basic Desktop Support is available for computers and devices that meet the following criteria:
Impacted Services: IT Field Services (ITFS) Desktop Support
Guideline
IT Enterprise Service Level Agreement (SLA)
Scope This Service Level Agreement (hereafter referred to as "SLA") applies to all services provided by Enterprise IT ("Central IT") except where specific exceptions are noted or superseded by service-specific SLAs. For APeX, client connectivity and infrastructure support are covered by this agreement as well as first-level support provided by the Service Desk. Objectives The objectives of this document are to describe the base level of service and the means of providing consistent service at a predefined level of quality.
Standard
IT Field Services - Operating System Requirements
Impacted Services: IT Field Services (ITFS) Desktop Support , ITFS Supported Macs
Guideline
Use of Third-party Email Systems at UCSF
OverviewUse of any 3rd-party email service by UCSF faculty, staff and students is not approved by UCSF. This is due to:
Impacted Services: Email
Standard
UCSF 650-16 Addendum A - UCSF Roles and Responsibilities for Securing Institutional Information and IT Resources
RoleResponsibilitiesNotesCyber-risk Responsible Executive (CRE)
Impacted Services: IT Security Outreach and Training
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Guideline
UCSF Wireless RF Design Guideline
Overview As healthcare continues to undergo digital transformation, networking technologies serve an increasingly vital role: Enabling Electronic Healthcare.
Impacted Services: Network Services
Guideline
Standards & Guidelines: Example (Web Style Guide)
Why have Web style guidelines? Each UCSF website provides an opportunity to make a strong positive impression on our audiences. In this, an attractive and consistently applied style for presenting graphics and other visuals plays an important role. We have put together a set of best practices guidelines for ensuring visual consistency across all UCSF-affiliated websites. These guidelines cover: Web banner and main navigation Logo lock-up placement and sizing Application of the graphic system The proposed designs:
Impacted Services: IT Website
Procedure
How to Report a Digital Accessibility Issue
How to report a digital accessibility issue If you cannot access website or web application content or use a feature due to a disability, please report an accessibility issue. Web accessibility statement UCSF commits to an online environment accessible to everyone, including individuals with visual, auditory, motor or cognitive disabilities. Improving accessibility benefits us all by helping to: improve Search Engine Optimization (SEO),
Impacted Services: Digital Accessibility Program
Welcome to the NEW Information Technology Website
Content is what we're all about – and as Content Owners, you make it happen. Thank you! Here's everything you need to know to: Select types of content for the site Create new content Revise existing content How to select a content type Your first task is to determine the type of content you want to create. In turn, this will determine the template you use within the content management system (CMS). A list of content types follows.