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  • Access & Identity
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How-To

Multi-Factor (Duo) FAQs

These Frequently Asked Questions (FAQs) are updated on a regular basis, so if your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu — the most common questions received from users will be added to this list of FAQs.Quick Links

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Service

APeX

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Account Login & Password

Active Directory (AD) is a Microsoft-based technology that provides a variety of network services, including:Lightweight Directory Access Protocol (LDAP)Kerberos-based authenticationDNS-based namingA central location for network administration and delegation of authorityYour UCSF AD account provides access to many systems:

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  • Access & Identity

Operational

Multi-Factor Authentication (Duo)

Phishing and brute force attacks are increasing exponentially, and so are the risks that your credentials may be stolen. Multi-factor authentication (also known as two factor authentication), or MFA, provides added security control to ensure that every login from every device is legitimate. 

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  • Access & Identity
How-To

Creating the Initial Password for your UCSF Account

The UCSF Password Management Tool will assist you with creating the password for your UCSF account. Once you have received an email with your UCSF account information (UCSF ID and email address), select the link in the email to activate your UCSF account and begin the password change process.