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    How-To

    IT Field Services (ITFS) Desktop Support: Basic Subscription

    The Basic Support service is an integrated suite of support services for Campus, faculty and staff who use University-owned Windows, Mac, iOS and Android devices.Note: Standard productivity software and Microsoft Office are included in the monthly subscription fee (see Cost).

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    Clean Up Your Personal (BYOD) Computer When Leaving UCSF

    Important: The only way to ensure that ALL UCSF data has been removed is to securely reformat (ERASE) your hard drive and any devices that contain storage (e.g., USB thumb drives, external hard drives, smartphones, tablets). This is not the same as simply deleting files or performing a "factory reset." Please contact your computer vendor for support. If you cannot do this, use the instructions below to ensure you remove all UCSF information, applications and tools.

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    ITFS Desktop Support FAQs

    How do I request Desktop Support?

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    IT Field Services (ITFS) Subscription FAQs

    questions about subscribing to ITFS Desktop Support: Basic, Premium, Hourly, etc.

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    Data Center Services FAQs

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    Data Center Services Rates

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    Data Center Services SLAs

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    Request a Data Center Services Consultation

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    Update Your Password in Outlook (Windows)

    To clear all your saved passwords from your PC, you will need to open the Credential Manager in Windows. Once you've cleared the passwords stored in Windows, you'll be able to relaunch Outlook and log into the application with your newly created password.

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