121 Results

  • Desktop Support
  • Security
How-To

How to Delete Passwords Saved in Internet Explorer 11

The Windows 7, 8 and 8.1 Internet Explorer 11 browser allows you to store your login credentials for websites. You can delete all your saved passwords. However, you will then have to re-enter your login credentials for any websites you visit. To delete your passwords:

How-To

Clear Cache and Cookies in Chrome

See the video below for instructions on how to clear your cache and cookies on Chrome. This is especially useful if you've set up Chrome to save your UCSF password, and it has been changed. For instructions on managing your cache on browsers, please see Managing your Browser Cache.  

How-To

Device Encryption

Encryption is the process of encoding information so that only authorized persons can read it. It is used to protect confidential and legally protected data. In this case, "legally protected" has real and serious meaning. If an unencrypted laptop, tablet, mobile phone or other device is lost or stolen, and if it contained legally protected information, you or the University might be held liable for damages, you could be sent to prison, or the University could take corrective action against you. 

  • Affiliate
  • Faculty
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Security
How-To

Report a lost or stolen mobile device

Immediately report the theft or loss of your device to the UCSF Police Department: 415-476-1414. Remember that time is of the essence.  After reporting the loss or theft of your device to the UCSF Police Department,  it is critical that you contact the IT Service Desk at 415-514-4100 as soon as possible.

How-To

How to Determine Your Computer Encryption Status

Multiple methods for deploying whole-disk encryptions are used at UCSF Medical Center and UCSF Campus. The list of computer encryptions below is ordered by most to least well-used. For additional information regarding encryption, visit our Encryption FAQs.

How-To

How to Request or Buy Software

Make sure to determine your operating system before buying software. UCSF IT Field Services (ITFS) licenses the operating systems for Windows and Apple/Mac, as well as the basic Microsoft Office suite, for all Basic and Premium customers.