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    How-To

    macOS Support Status at UCSF

    Operating System (OS)AppleRelease DateUCSF ITSupport StatusStart ofUCSF IT Support*End of

    How-To

    UCSF Adobe Licensing

    table, th, td { border: 1px solid black; border-collapse: collapse; } UCSF has a licensing agreement (ETLA) with Adobe for Devices used for UCSF Business and UCSF-owned devices which allows UCSF to purchase Adobe products at a discounted rate. For Learners, devices not used for UCSF business and not owned by UCSF will need to purchase licenses directly from Adobe. For Learners: Adobe Creative Cloud for students and teachers | Adobe Creative Cloud

    How-To

    COVID-19 Cyber Scams

    Be on the lookout for COVID-19-themed phishing messages. Cyber actors are mimicking the organizations providing COVID-19 health guidance, financial relief and stimulus, and charities including the CDC, WHO, and the US Treasury.

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    Jamf Pro at UCSF

    Jump to "How can I tell if my Mac is enrolled in UCSF Jamf Pro"

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    How to Confirm CrashPlan Is Backing Up Your Computer

    CrashPlan is UCSF's online backup program. All data that is backed-up by CrashPlan is encrypted, so it will securely backup your files even when you are NOT connected to the UCSF network or UCSF VPN.

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    Avoid Spam

    Most of us have received unsolicited email at one time or another. Most of the time, we just delete the message and get on with our lives. However, there may be times when some of the content of this email is so offensive or so obviously an illegal scam that we ask ourselves, "How do these people get my address, and what can I do to stop this?" Good question. Let's first examine how spammers may get your address. How do spammers and marketers get my address?

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    How to Troubleshoot Your Home Internet Connection

    Are you working from home and your internet connection is driving you crazy? Terrible Zoom audio? Websites loading slowly? Please use these resources to troubleshoot the problem.

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    How to Work Together Remotely

    With many of our IT teams working remotely, we want to provide you not only the tools, but the habits and support to do so successfully. Remote work has its benefits, including not commuting and challenges such as isolation. We've curated a list of resources aimed at helping you manage your telecommute. This is a growing list, and we welcome your suggestions and feedback. Reach out to itcommunications@ucsf.edu (don't forget to share your remote-work success stories).

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    Telecommute Securely

    Working remotely? Follow these tips to securely manage your telecommute.

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    Remote Work Resources

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