121 Results

  • Desktop Support
  • Security
How-To

IT Field Services (ITFS) Desktop Support Health Desks

Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN supportWayne and Gladys Valley Center for Vision 480 Illinois St (Lobby entrance at 16th & 3rd Streets)San Francisco, CA 94158

  • Affiliate
  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Desktop Support
How-To

IT Field Services (ITFS) Desktop Support: Basic Subscription

The Basic Support service is an integrated suite of support services for Campus, faculty and staff who use University-owned Windows, Mac, iOS and Android devices.Note: Standard productivity software and Microsoft Office are included in the monthly subscription fee (see Cost).

  • Faculty
  • Staff
  • Desktop Support
How-To

Bring Your Own Device (BYOD) to UCSF

You can use your own smartphone, tablet, laptop or computer to access UCSF systems, but the device needs to comply with UCSF's security policy. This is to ensure that your device, the UCSF network and UCSF sensitive data all remain safe.The UCSF IT Service Desk is available 24 hours a day, 7 days a week. Contact us:

  • Affiliate
  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Security
How-To

Clean Up Your Personal (BYOD) Computer When Leaving UCSF

Important: The only way to ensure that ALL UCSF data has been removed is to securely reformat (ERASE) your hard drive and any devices that contain storage (e.g., USB thumb drives, external hard drives, smartphones, tablets). This is not the same as simply deleting files or performing a "factory reset." Please contact your computer vendor for support. If you cannot do this, use the instructions below to ensure you remove all UCSF information, applications and tools.

  • Faculty
  • Staff
  • Desktop Support
How-To

Advanced IT Security Training on the UCSF Learning Management System

IT security risk is as much a human issue as it is a technology issue. UCSF employees who manage IT systems or develop software need to have the necessary skills to carry out their duties effectively and securely. The Advanced IT Security Training is now available on the UCSF Learning Management System and on the LinkedIn platform and provides technical training to help improve employees' knowledge and skills to protect UCSF’s electronic assets. 

  • Faculty
  • Staff
  • Student
  • Security
How-To

IT Security Orientations and Education

UCSF IT and the Technology Commons offer orientation presentations to learners, faculty and staff.  We can vary the topics and the length of presentations. Contact IT Security Awareness if you're interested at awareness@ucsf.edu. Below is a link to one of our presentations as well as a program listing.https://lecture.ucsf.edu/ets/Play/a780ce7a72c848099b01724bf5c034d71d

  • Faculty
  • Staff
  • Student
  • Security