UCSF IT Technology

We will continue to update these FAQs as more questions are received. If your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu, or ask your colleagues on the Office 365 Team.

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Information about the Cisco Jabber application Getting started with Cisco Jabber  

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Accessibility is part of usability and should be part of usability testing. A best practice for your accessibility testing approach includes the 3-tier approach.Include accessibility into each phase of your product development cycle: design, build, and test.The W3C offers this great resource Evaluating Web Accessibility Overview. 

From tabs to sliders, JavaScript provides a number of ways to enhance content and present information in innovative ways. For example, JavaScript can update information on the fly without requiring a page refresh. That's a great thing for folks using Assistive Technology so long as the updates made to the page also include ways to update the user about how the page has changed.

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Accessible videos include playback controls for keyboard use, play only when activated (rather than as page loads), and closed captions or are accompanied by a full-text transcript.You may see there are plenty of videos on the web with no or poor captioning. If others are breaking the law, and it is the law, it does not excuse UCSF from the obligation to take the higher road and do the right thing – provide accurate captioning with videos.

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Creating the accessible web is a lot like building a house. Once the knowledge foundation is in place, such as understanding the “who” and “why” of web accessibility, it's time to erect the frame for the information you want to provide. Using structured HTML to create your content and provide the semantic meaning it needs, helps to reach anyone who encounters it. This could be on a laptop, via Braille display, or in ways we haven’t dreamed of yet.

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An accessible digital document is well-structured, providing visual information in a non-visual format. Examples of digital documents are PDFs and Microsoft Office files. There are many more. They exist on a website, sent in an email, or shared in various ways. The information on this page is specific to Microsoft Word, but the principles apply to all text documents. Building accessibility into the document from the start is best practice.

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With COVID-19 and a shift to remote work, UCSF events such as Friday Town Hall Meetings, large training presentations, conventions, press conferences, and emergency communications go virtual with live broadcasts and live streaming.

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It is as easy to create a PDF document as it is to print a document. If you are only printing, then how the document looks is your only concern. However, sending that PDF document via email or putting it on a website creates different concerns.Once the PDF becomes a "digital document," it is subject to the same accessibility standards as all digital documents at UCSF.

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