UCSF IT Technology

Service Request Management is the process by which IT fulfills customer requests for standard services. A service request is a formal request from a customer for access to standard services IT provides. The goal of Request Management is to deliver services in a defined repeatable, consistent and timely manner to support customers in the ability to get access to services to do their jobs. – Mitch Pautz, ITSM manager

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Seamlessly insert references and bibliographies into your document using the Mendeley Cite add-in for Microsoft Word.

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• Email & Collaboration

How do I login to MyPPM?How to LoginI get a weird error message about SSO and then it prompts me to login again?

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Initiate exciting conversations directly from your PowerPoint slide deck. Create a Multiple-choice activity directly in Microsoft Teams. Use it whenever you need to collect feedback quickly: to prioritize agenda items or assign tasks during a meeting.

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• Email & Collaboration

You can send a group chat invite to chat with more than one person at a time. These conversations are not saved by Cisco Jabber, if you close the chat window, you will lose the chat history. Note: If you have a need to maintain chat history for collaboration, Microsoft Teams provides persistent chat history, please visit the Microsoft Teams Training page for more information.

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• Phones & Pager