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IT Website Content: Create a Service Page
- Technical Partner
IT Field Services (ITFS) Desktop Support Health Desks
The Health Desk provides walk-up IT help.Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN support
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Desktop Support
RAE - Drive Mapping Instructions
Drive Mapping - Windows and Mac InstructionsWindows InstructionsMac InstructionsIt can sometimes be more convenient to map your RAE drive directly to your Windows or Mac device. These instructions will teach you how to do so on both types of devices. A VPN or UCSF network connection is required.Specific share names and paths are supplied in the RAE Welcome letter when signed up.
- Staff
Telecommute Securely
Working remotely? Follow these tips to securely manage your telecommute.
- Faculty
- Staff
- Student
- Desktop Support
Learner Device Setup
UCSF Email and CalendarUCSF uses Microsoft Exchange as its email and calendar service. It can be accessed from any browser by going to: https://email.ucsf.edu. Requires two-factor authentication if off-campus.Desktop SetupYou can use desktop email clients such as Outlook and Apple Mail. Requires VPN connection if off-campus.
- Student
- Education Applications
Learner Accounts
First-time LoginThe Registrar distributes login credentials; you should receive this in advance of your orientation. If you have not, please contact your program. Please follow these instructions the first time you log in. You need to setup the Duo Mobile App for two-factor authentication, enroll in the UCSF Password Management Tool, change your password, and setup Hitachi ID Mobile Access App.
- Student
- Education Applications
Installing Add-Ins for Outlook
To enhance your work within Outlook, there are numerous add-ins that can be installed to help you get things done right from your inbox. The following are a list of popular add-ins approved for use at UCSF:
- Technical Partner
- Email & Collaboration
Do It Yourself Website Hosting Checklist
If you prefer not to use Web Services Managed Hosting, you can set up a web server either outside the UCSF network or at UCSF. It's quite a complex process.
- Faculty
- Staff
- Student
- Technical Partner
- Web Services
Learner Technology Support
UCSF IT Service DeskFirst point of contact for assistance with all UCSF IT Services. Email, VPN, WiFi, MyAccess account.Hours: 24 hours a day, 7 days a weekPhone: (415) 514-4100Chat, Tickets, Knowledge Base: http://help.ucsf.eduEmail: [email protected]
- Student
- Education Applications
IT Security Orientations and Education
IntroductionUCSF IT and the Technology Commons offer orientation presentations to learners, faculty and staff. We can vary the topics and the length of presentations. Contact IT Security Awareness if you're interested at [email protected]. Below is a link to one of our presentations as well as a program listing.SON Learner Orientationhttps://lecture.ucsf.edu/ets/Play/a780ce7a72c848099b01724bf5c034d71d
- Faculty
- Staff
- Student
- Security