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Microsoft 365 FAQs
We continue to update these FAQs. If your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu, or ask your colleagues on the Office 365 Team.
- Faculty
- Staff
- Student
- Email & Collaboration
IT Website Content: Create a Service Page
- Technical Partner
Student Device Setup
UCSF Email and CalendarUCSF uses Microsoft Exchange as its email and calendar service. It can be accessed from any browser by going to: https://email.ucsf.edu. Requires two-factor authentication if off-campus.Desktop SetupYou can use desktop email clients such as Outlook and Apple Mail. Requires VPN connection if off-campus.
- Student
- Education Applications
Student Accounts
First-time Login The Registrar distributes login credentials; you should receive this in advance of your orientation. If you have not, please contact your program. Please follow these instructions the first time you log in. You need to setup the Duo Mobile App for two-factor authentication, enroll in the UCSF Password Management Tool, change your password, and setup Hitachi ID Mobile Access App.
- Student
- Education Applications
Installing Add-Ins for Outlook
To enhance your work within Outlook, there are numerous add-ins that can be installed to help you get things done right from your inbox. The following are a list of popular add-ins approved for use at UCSF:
- Technical Partner
- Email & Collaboration
Do It Yourself Website Hosting Checklist
If you prefer not to use Web Services Managed Hosting, you can set up a web server either outside the UCSF network or at UCSF. It's quite a complex process.
- Faculty
- Staff
- Student
- Technical Partner
- Web Services
Student Technology Support
UCSF IT Service Desk First point of contact for assistance with all UCSF IT Services. Email, VPN, WiFi, MyAccess account. Hours: 24 hours a day, 7 days a week Phone: (415) 514-4100 Chat, Tickets, Knowledge Base: http://help.ucsf.edu Email: [email protected]
- Student
- Education Applications
Getting Started with Digital Accessibility
How to get started monitoring your websites and web apps for accessibility. It's the right thing to do.
IT Orientation
Information Technology Systems Orientation Your UCSF Account Information Your UCSF Accounts: https://myaccess.ucsf.edu/myid Manage your UCSF User ID and passwords from the password management tool: Password.ucsf.edu Identity Management General contact information (Your preferred first name, phone, address, and other identity information) can be modified at
Technology Requirements for Students
This page specifies campus wide technology requirements for students who are new to UCSF or purchasing a new computer.Students should also review the Technology Introduction for Students which provides an overview of technology at UCSF.
- Student
- Education Applications