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IT Field Services (ITFS) Desktop Support
Our current IT Field Services (ITFS) catalog provides you with a means to compare Medical Center, Campus Basic and Campus Premium service levels. +
- Faculty
- Staff
- Student
- Desktop Support
Resource Accounts
- Faculty
- Staff
- Technical Partner
Office 365: Teams Training
Teams Desktop, Web, and MobileWith Microsoft Teams on your PC, Mac, or mobile device, you can:
- Faculty
- Staff
- Student
- Email & Collaboration
How to Troubleshoot Your Home Internet Connection
Are you working from home and your internet connection is driving you crazy? Terrible Zoom audio? Websites loading slowly? Please use these resources to troubleshoot the problem.
- Faculty
- Staff
- Student
- Desktop Support
VPN - Remote connection
Pulse / Ivanti Secure Access VPN allows users outside of the UCSF directly connected internal network to access restricted resources at UCSF (e.g., connecting to file shares, servers, desktops). The system provides a fully encrypted connection between the client device (laptop, smartphone, tablet, etc.) and the UCSF network providing access identical to systems connected via wired or wireless within UCSF facility.
- Technical Partner
- Network & Wireless
Office 365: New Microsoft Teams FAQs
We continue to update these FAQs. If your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu, or ask your colleagues on the Office 365 Team.
- Faculty
- Staff
- Student
- Email & Collaboration
Installing Add-Ins for Outlook
To enhance your work within Outlook, there are numerous add-ins that can be installed to help you get things done right from your inbox. The following are a list of popular add-ins approved for use at UCSF:
- Technical Partner
- Email & Collaboration
ITFS Event Support
Description Event-support charges apply when the majority of attendees are not supported by ITFS. IT Field Services can provide conference and special-event support at our hourly project rate of $82 per staff hour. Hourly charges require prior authorization from your department. This cost includes:
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Desktop Support
Ed-IT Learning & Activity Hub
Create and lead versatile multi-purpose online activities and resources for your program by using the UCSF Collaborative Learning Environment (CLE).
MyPPM Effort Tracking Tip Sheet
- Staff
- Technical Partner