Description

IT Field Services can provide conference and special-event support at our hourly project rate of $126 per staff hour. Hourly charges require prior authorization from your department. Please submit your request at least 2 weeks in advance. After-hours support (before 8am and after 6pm) is charged at time and a half. For example, 4 hours will be charged at 6 hours of support. Support is contingent upon the availability of IT-DFS and AV staff and resources. 

A simple setup that requires no more than 15 minutes is free of charge. Examples include assisting with laptop connection and/or dialing into a Zoom meeting in a conference room. Generally, these free setup requests are handled by IT-DFS. 

Longer events in conference rooms or auditoriums are generally handled by the AV Team. Our friendly, knowledgeable technicians will provide reliable onsite technical support throughout your event. We ask that you provide an event moderator who is responsible for managing event flow, Powerpoint presentations and remote Zoom participants (i.e. muting participants, admitting them from the waiting room, or spotlighting remote presenters).  The AV Team is responsible for ensuring that the room system (microphones, cameras, speakers, laptop connections) is functioning correctly. 

To request this service, submit a request online at: https://help.ucsf.edu >Request Specific Services >Voice, Video & Pager Services >Audio Visual (AV) Event Support Request.