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Updates August 6, 2019


  • Box Drive is not yet available to UCSF users. We are planning replace Box Sync with Box Drive within the next 6 months. In the meantime, Box Sync is still supported by UCSF, but the installer is no longer on Box’s Downloads page. Download Box Sync at If you try to download Box and get the below error message, you are attempting to install Box Drive instead of Box Sync.  
    Box Drive install error - not enabled yet by UCSF

    Box Drive install error - not enabled yet by UCSF

  • After April 30, 2019, Box will end support for Box Sync, Box Tools, and Box Drive on Mac OS X 10.12.
  • To use Box Tools v4 with Safari, users will need to follow these instructions to enable a Box Tools Safari Extension.

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What is UCSF Box?

UCSF Box is a cloud-based file collaboration tool. UCSF Box is similar to Dropbox, OneDrive, and GoogleDrive, but only UCSF Box is managed and supported by UCSF IT. UCSF Box is integrated with MyAccess and offers features such as content and task management, online workspace for collaboration, and user and group permissions.

As of October 3, 2016, UCSF Box is safe for restoring restricted data including UCSF PHI (i.e., PHI from APeX).

Table of Contents


  • Who is eligible to use UCSF Box?

All UCSF students, staff, and faculty members with a MyAccess account.

  • How much space do I get?

All UCSF Box accounts have unlimited storage.

  • What operating systems and web browsers are supported?

The Box web application currently supports Windows 7 (32-bit and 64-bit), Windows 8 (64-bit), Windows 10 (32-bit and 64-bit), the two latest versions of Mac OS X, the two latest versions of iOS, all versions of Android released within the last three years, Internet Explorer 11, the two latest versions of Safari, the two latest versions of Chrome, and the two latest ESR versions of Firefox. For more information and to view a list of officially supported operating systems and browsers, please visit Box's website.

  • What is Box NOT good for?

Box does not have traditional backups. Box has disaster recovery services, but users cannot request snapshot backups or data recovery at the file level. Box provides file versioning and a trash folder, so you can roll back to previous versions of a file or recover a file from trash.

Box is not good for transactional applications. If you need to work with a database or other file which requires high levels of read/write, please download it and work on it locally.



Box’s collaboration system works at the folder level. Your collaborators cannot access anything outside the folder(s) to which they’ve been invited to, but they will have the same access to that folder's subfolders due to the 'waterfall' design of the permission levels. Once a shared folder is set up, any changes you make to the folder’s contents will be visible to your collaborators and any changes they make will be visible to you.


As of October 3, 2016, UCSF Box is safe for storing restricted data smaller than 400MB (e.g., PHI, PII, PCI, FERPA) if stored in your Secure-(email) secure folder. Outside of that folder, the system only scans for UCSF PHI. Once a file has been encrypted with a .ccsecure extension, it is secure and cannot be shared with collaborators outside of UCSF.


Stores a local copy of your Box content onto your desktop.

Allows you to open and save files directly to Box.

Decrypts your .ccsecure files.