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Box Sync to Box Drive

Dejon Lewis's picture

Box Drive Transition Webinars: 

Recording: https://ucsf.box.com/s/vp4l7z1sqhn2q1szwneul542c2383drm

Slides: https://ucsf.box.com/s/akutyjgjcpmcymle71nau29kwrh45wkk

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Box Sync and Box Drive are two separate desktop applications that give you the ability to access Box content from your desktop environment. Both applications were designed to fulfill the same need, but slight differences set them apart. Box Sync will eventually be deprecated and Box Drive will become the main application UCSF supports for Box access via a desktop environment.

We will give users a grace period of 6 months before fully switching over to Box Drive starting on 12-17-2019. There are known issues issues when running both Box Sync and Box Drive simultaneously so uninstall Box Sync when prompted as part of the Box Drive installation process.

Box Sync


Box Sync enables you to choose specific files and folders to sync between Box and your desktop, and keeps them synchronized. Users should only sync the folders and content they work with on a daily basis. Syncing everything could impact the performance of the computer.

Box Drive


Box Drive differs from Box Sync in that it appears like a network drive and gives you access to all your Box content while your are online. It only consumes local storage for files in your cache and files you choose to mark for offline. Box Drive uses up to 50% or 25GB of your local disk space (whichever is least).

How to get Box Drive

Users will initially see it as an optional install via Bigfix but eventually all UCSF computers will have Drive installed.  For personal devices or for users that want to start using Drive now the installer can be found here.

To install Box Drive on Windows:

  1. Check for sync errors by right clicking on the Box Sync icon in the system tray. Resolve any errors before moving to step 2.
  2. Download the Box Drive installer.
  3. Navigate to the location where you downloaded the file, and double-click it to run the installer.
  4. Follow the instructions to complete the installation.  If Box Drive does not launch automatically when the installation completes, you may need to go to the Start menu and launch the application manually.
  5. You must log in to Box Drive the first time you open it.  You may be redirected to your company's logfin page. 
  6. After you log in, Box Drive displays a brief walkthrough of its features. 
  7. You will then see an option to run the Box Sync clean up tool. Click continue. (This tool verifies that all content is synced then uninstalls Sync. Anything that is not fully synced will be added to a folder called "Archived - Box Sync" and you will have to re-upload that content back to Box.)
  8. When this completes, your Box content is available at C:\Users\USERNAME\Box.

To install Box Drive on macOS:

  1. Check for sync errors by right clicking on the Box Sync icon in the menu bar. Resolve any errors before moving to step 2.
  2. Download the Box Drive installer.
  3. Navigate to the location where you saved the file, then, double-click it.  The installer starts.
  4. When prompted, select Install for all users of this computer and click Continue.
  5. DO NOT change the install location.  Click Install.
  6. The system displays a notificatation when the installation completes.  Click Close.
  7. Box Drive launches. You must log in to Box Drive the first time you open it.  (You may be redirected to your company's login page.
  8. After you log in, Box Drive displays a brief walkthrough of its features.
  9. You will then see an option to run the Box Sync clean up tool. Click continue. (This tool verifies that all content is synced then uninstalls Sync. Anything that is not fully synced will be added to a folder called "Archived - Box Sync" and you will have to re-upload that content back to Box.)
  10. When this is complete, your Box content is available at ~/Box

Box Drive is incompatible with Box Sync, so when you first log in to Box Drive by clicking your new Box desktop folder, you will be prompted to uninstall Box Sync. Simply click continue and allow these changes.


On Macs, on the top tool bar, you will notice both the “box” icon representing Box Drive and the “b” icon, representing Box Sync. Once Box Sync is completely uninstalled only the “box” icon will remain.

After you have installed Box Drive and first attempt to login, you will be prompted to login to MyAccess.

 

Box Sync versus Box Drive

Features

Box Sync

Box Drive

Search and access all content in your Box account

 

X

Upload content to any Box folder/ Open files from any Box folder

 

X

Lock file feature

X

X

Mark content for offline access

X

X

Create and copy a shared link

X

X

Manage collaborators

 

X

Change the cache location of your Box Sync or Box Drive folder

X

 

*Change the mount location of the Box folder on your computer (enables shared links)

X

X

Create a Box Note

 

X

 

* For more information on Box Drive or to read the Drive FAQ click here.