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Scheduled Maintenance

APeX Scheduled Maintenance

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  • Start:

  • End:

  • Impact Tier: 1- Most Critical

  • Status State: Planned

Impact: During the scheduled downtime, APeX will be Read Only.   

‌Additional Information:  

APeX access (viewing or printing reports) 

  • Customers will NOT be able to connect to the APeX production environment from Medical Center computer desktops or via the web access portal (https://connect.ucsfmedicalcenter.org).  
  • Customers and patients will NOT be able to access their records during the downtime via https://www.ucsfhealth.org/ucsfmychart. Customers accessing the site will receive a message that the site is down for maintenance. 
  • APeX Read Only will be available on all PCs during the two downtimes to view patient information. To access, click on the Windows Start Button -> All Programs -> APeX Read Only, and log in using your standard username and password.  

 APeX documentation/orders 

  • APeX will NOT be available for documentation and ordering during the downtime. 
  • APeX DOWNTIME/BCA computers will provide view of eMAR and ability to print MARs for downtime. 
  • Print your patients’ MARs, ONLY AS NEEDED, for your unit at 0115 hrs on Tuesday, September 10th. 
  • Documentation completed on paper is required to be back-charted into APeX after this maintenance event. 
  • All results will be held in interface queues and processed when the system returns to service. 

Patient wristbands will NOT auto print.   

  • Wristbands can be temporarily created with a handwritten or existing patient label but MUST be replaced with APeX wristbands after this maintenance event. ‌ 

Pharmacy Medications / IV solutions needed will be requested proactively from Rx prior to 0159 hrs on September 10th. 

Pharmacy Pyxis MedStations – West Bay, BCH – Oakland, and Marin 

  • Pyxis WILL be on critical override until interfaces are synchronized at approximately 3:30am.  
  • Patient medication orders may not be current. 
  • Patient lists may not be current. Customers can add patients manually in Pyxis by entering patients’ CSN. 

Pharmacy Pyxis MedStations – BCH – Oakland 

  • During the APeX system downtime, any new medications not on the patient’s profile will be dispensed from the inpatient pharmacy. Controlled Substances will be dispensed using the PML process for dispensing and documentation of waste. Please follow all downtime instructions and send new orders to the pharmacy via the tube system. 

Additional Information: 

  • Test results and new orders may experience delays until 3:30 am 
  • External access to the Nursing Flyers will require a VPN connectio