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Service Interruption

Pulse/Ivanti VPN Connectivity Issue

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  • Reason: A licensing conflict occurred on the UCSF VPN servers. 

  • Services impacted: VPN - Remote connection

  • Impact Tier: 2- Somewhat Critical

  • Status State: Resolved

The licensing conflict was addressed by the vendor restoring full capacity and functionality to the VPN.

Multiple users experienced issues connecting to the UCSF VPN (Ivanti, formerly Pulse Secure), encountering an "Error 1324 - Too many concurrent users" message during authentication.