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ARS Support

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ARS Support provides UCSF researchers and collaborators with expert technical and service support for FAC Capacity Storage, FAC Virtual Machine and FAC Buy a Server. We’ll offer a clear path to resolution or direct you to the appropriate person so you can achieve your goals. 
UCSF Academic Research Services supports the FAC by providing technical support and handling any necessary escalations during business hours, excluding UCSF holidays, labor actions or other accepted delays: Monday through Friday, 8am to 5pm PT. 
 

Interested in the FAC’s services?

ARS Support Services Arrow Graphic


 

Tech Support 

Self-Service  

Current customers can contact ARS Support for assistance in resolving technical and account issues. 

Use Cases 

  • You cannot access your FAC Server   through your Bastion 
  • You cannot access FAC Capacity Storage through SMB 
  • An NVMe providing local storage has gone missing 

  • A GPU is displaying ERR! status in nvidia-smi 

     

     

     

FAC Self-Service allows customers to manage solutions themselves. Available Summer 2025 

Use Cases 

  • Request new services 
  • Modify existing services 
  • Adjust users/groups 
  • Provide/modify billing chart string(s) 
  • View usage reports 

FAC Buy a Server Use Case 

  • GPU Prototyping AI/ML: Giving researchers direct access to GPUs for rapid development

     

 

Consulting

Our consultations offer personalized, premium service with expert guidance and customized solutions for a fee, including: 

  • Dedicated Expert Support: One-on-one sessions with skilled professionals.
  • Comprehensive Needs Assessment: In-depth evaluation of your requirements and goals to ensure the right solutions


 

 

Interested in FAC solutions?

Schedule a call with the FAC

Current customer in need of assistance?

Open a support ticket