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    How-To

    BigFix Installation for Windows and Mac OS

    Download the appropriate installer for your computer (Windows, Mac OS X). Windows Mac OS X If your department, group, or lab, would like to request custom BigFix client installers please visit the IT Service Catalog.

    How-To

    BigFix Retrieved Properties

    Below are the detailed properties that are reported from your computer to the UCSF BigFix console. Note: All of this information will be treated as confidential by those who have access to it.

    How-To

    Manually Update List Headers

    • Faculty
    • Staff
    • Student
    How-To

    BigFix Endpoint Manager FAQs

    What is BigFix?What information is collected by BigFix? 

    How-To

    When Should I Use VPN?

    How-To

    Secure Email

    The UCSF secure email solution is designed to help faculty, learners and staff comply with the federal HIPAA regulations that went into effect April 21, 2005.HIPAA regulations stipulate that electronic communications containing Protected Health Information (PHI) must be transmitted in a manner that protects the confidentiality of patient information. When you send, receive or store any electronic document containing UCSF confidential or patient information, you are responsible for ensuring that the information is processed securely.

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    How-To

    Mailing Lists

    Mailing lists can be sent using UCSF managed services or through a select number of popular third-party vendors.New listserv and Distribution List request: Go to help.ucsf.edu >> Accounts, Access & Email >> Electronic Mailing List Request.Do not use a mailing list when sending "protected data." including PHI, PII, FERPA. Use them when you need to:

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    How-To

    DocuSign FAQs

    Is there a maximum file size or a maximum number of recipients for an envelope? The maximum total file size for an envelope is 25MB.  There is no maximum number of recipients for an envelope.   How come I cannot see a document that was sent to me when I log into DocuSign via MyAccess?

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    How-To

    Track DocuSign Routing

    When you receive a document to be signed, the email notification only shows the name of the initial sender.  If, for example, you are number 3 out of 6 in the routing order, the name of the sender in the email notification is the initial sender, not the person who was number 2 in the routing order.  To view the full routing status, you must log into DocuSign when you are done signing; a window will appear saying, You have completed your documents. 

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    How-To

    Respond as a DocuSign Recipient

    The following are helpful tutorials on the basic functionality you will encounter as a recipient of a DocuSign envelope: Creating a signature Signing Free-form signing vs. tagged signing Editing (markup) Tracking

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