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42 Results
- Standard & Guideline
Standard
What to do before returning your UCSF Mac computer
In light of concerns regarding Activation Lock on Macs, we advise all users to turn off 'Find My' by removing their UCSF-issued Mac from their iCloud accounts before returning their computers back to their UCSF department via one of the following methods:
Impacted Services: Computer and Accessory Ordering, IT Field Services (ITFS) Desktop Support , ITFS Supported Macs
Standard
UCSF Web Browser Standards
Impacted Services: IT Field Services (ITFS) Desktop Support
Guideline
GitHub Enterprise Best Practices
Impacted Services: GitHub Enterprise Server (On-Premises)
Guideline
IT Field Services - Service Level Agreement
Impacted Services: IT Field Services (ITFS) Desktop Support
Guideline
Criteria for Premium Support
Premium Desktop Support is available for computers and devices that meet the following criteria:
Impacted Services: IT Field Services (ITFS) Desktop Support
Guideline
Criteria for Basic Support
Basic Desktop Support is available for computers and devices that meet the following criteria:
Impacted Services: IT Field Services (ITFS) Desktop Support
Guideline
Field Services Customer Responsibilities
Customers must:
Impacted Services: IT Field Services (ITFS) Desktop Support
Standard
Exemption from IT Field Services
BackgroundExempt positionsTraineesVolunteersEmployees of affiliated organizationsExempt title codesGeographic service areaBasic science research exemptionResponsibilities of exempt users
Impacted Services: IT Field Services (ITFS) Desktop Support
Guideline
UCSF IT Security Cloud Computing Guidance - Cloud Service Basics
The "cloud" is a continually evolving concept that broadly references cloud services, or cloud computing. Cloud services can mean collections of any or all of the following: applications, information, infrastructure components and services provided as pools of resources.
Impacted Services: IT Security Outreach and Training
Standard
UCSF 650-16 Addendum A - UCSF Roles and Responsibilities for Securing Institutional Information and IT Resources
RoleResponsibilitiesNotesCyber-risk Responsible Executive (CRE)
Impacted Services: IT Security Outreach and Training