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    How-To

    Enabling the GlobalProtect Extension for Mac Users

    To help ensure that your VPN connection with UCSF functions properly, please follow the steps below to turn on the GlobalProtect network extension on your computer:

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    Applications Requiring VPN

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    Connecting to Palo Alto GlobalProtect VPN on Mobile Devices

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    Installing Palo Alto GlobalProtect VPN on iOS and Android Devices

    Palo Alto GlobalProtect VPN can be installed to your iOS and Android mobile devices to securely access the UCSF network. The following instructions will assist you with the process of self-installing Palo Alto GlobalProtect VPN to your iOS and Android devices from the Intune Company Portal. NOTE: Prior to working through these steps, you will need Microsoft Intune installed to your device.

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    Installing Palo Alto GlobalProtect on an Unmanaged / Personally Owned Mac Computer

    If your Mac workstation is personally owned or updates to your computer are not provided by UCSF IT Field Services (ITFS) via Jamf, you will have additional steps for completing the installation of Palo Alto GlobalProtect to your workstation.

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    Connecting to Palo Alto GlobalProtect VPN (Mac OS)

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    Connecting to Palo Alto GlobalProtect VPN (Windows)

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    Installing Palo Alto GlobalProtect VPN

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    Palo Alto GlobalProtect VPN Frequently Asked Questions

    How-To

    UCSF Adobe Licensing - Migrating from VIP to ETLA

    The following instructions are for users who are moving to an Adobe ETLA (School or Work) account from an Adobe VIP (Personal) account.  You will need an ETLA license assigned to your email if you have not already done so.Please see this site for details on how to request an Adobe ETLA license. UCSF Adobe Licensing | UCSF ITOnce you have an Adobe ETLA license assigned to you, please use the following instructions.Setting up your account:

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