To help ensure that your VPN connection with UCSF functions properly, please follow the steps below to turn on the GlobalProtect network extension on your computer:
Macs with OS Ventura (13) or Sonoma (14)
- Open System Settings from the Apple icon in the top-left corner of your screen.
- Locate and select Privacy & Security from the left-hand navigation.
- Scroll to the System software from application "GlobalProtect" was blocked from loading message before clicking the Allow button.
- If prompted with a Privacy & Security screen, enter your computer's password before clicking the Modify Settings button. NOTE: You may skip this step if you were not prompted.
- When this Privacy & Security dialog window disappears without any error message, the GlobalProtect configuration error will be successfully resolved!
Macs with Sequoia (15)
- Open System Settings from the Apple icon on the top-left corner of your screen.
- Find and select General on the left pane.
- On the right pane, scroll down and select Login Items & Extensions.
- Scroll and locate the Network Extensions option. Click on the ⓘ icon as shown below.
- Select the GlobalProtect toggle to enable the GlobalProtectExtension.
- If prompted with the Privacy and Security screen, enter your computer's password before clicking the Modify Settings . If you are not prompted, proceed to step 7.
- Once the GlobalProtectExtension switch is blue, select Done.
- Once this step is complete, you have successfully resolved the GlobalProtect configuration error.