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ITFS Desktop Support FAQs
Frequently asked questions How do I request Desktop Support?
- Faculty
- Staff
- Desktop Support
IT Field Services (ITFS) Subscription FAQs
questions about subscribing to ITFS Desktop Support: Basic, Premium, Hourly, etc.
- Faculty
- Staff
- Desktop Support
Update Your Password in Outlook (Windows)
Overview To clear all your saved passwords from your PC, you will need to open the Credential Manager in Windows. Once you've cleared the passwords stored in Windows, you'll be able to relaunch Outlook and log into the application with your newly created password.
Password Management for Mac
Overview To avoid account lookouts and access issues, you will need to update the password on your Mac as well as your UCSF account password at the same time.
Using Windows on a Mac at UCSF
ADVISORY: Running Windows on Apple silicon Macs is not supported by UCSF IT until further notice as we only support current Windows versions that are developed for Intel processors at this time, not ARM-based processors like Apple's M1 and M2 chips.
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Desktop Support
Clearing Saved Passwords on FireFox
What you need to know You can easily clear the usernames and passwords that Firefox has saved for you. Note: These steps apply to Firefox for Windows, Linux and Mac OS X.
How to Delete Passwords Saved in Internet Explorer 11
What you need to know The Windows 7, 8 and 8.1 Internet Explorer 11 browser allows you to store your login credentials for websites. You can delete all your saved passwords. However, you will then have to re-enter your login credentials for any websites you visit. To delete your passwords:
Clear Cache and Cookies in Chrome
What you need to know See the video below for instructions on how to clear your cache and cookies on Chrome. This is especially useful if you've set up Chrome to save your UCSF password, and it has been changed. For instructions on managing your cache on browsers, please see Managing your Browser Cache.
Supported Versions of macOS at UCSF
- Affiliate
- Faculty
- Staff
- Student
- Technical Partner
- Volunteer
How to Submit Network Port Requests
Please refer to https://it.ucsf.edu/how-to/how-submit-ip-requests Thank you!
- Affiliate
- Faculty
- Staff
- Student
- Technical Partner
- Network & Wireless