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BeyondTrust Training
Install the Access Console Prior to using BeyondTrust Privileged Remote Access, the Access Console must be installed and configured on your system.
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Desktop Support
Hotel or Remote Laptop Kit Setup
- Affiliate
- Faculty
- Staff
CrashPlan Permissions on Macs
Problem Effective May 15, 2023, our standard application for automatic backups at UCSF is changing from Code42 to CrashPlan. Although the backup service will remain the same, the name of the application, the logo and the branding will be different. Due to this branding change by the vendor, UCSF Macs that are not actively managed on MDM by UCSF Jamf Pro will need to manually re-allow disk access to CrashPlan in order to continue the automatic backup process.
- Affiliate
- Faculty
- Staff
- Desktop Support
UCSF Jamf Pro for BYOD Macs
- Technical Partner
macOS Support Status at UCSF
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Desktop Support
UCSF Adobe Licensing
UCSF has a discounted licensing agreement with Adobe for Devices used for UCSF Business and UCSF-owned devices. UCSF does not have a site license agreement for any Adobe products.For students, devices not used for UCSF business and not owned by UCSF will need to purchase licenses directly from Adobe. For Students: Adobe Creative Cloud for students and teachers | Adobe Creative Cloud
Jamf Pro at UCSF
Jump to "How can I tell if my Mac is enrolled in UCSF Jamf Pro"
- Affiliate
- Faculty
- Staff
- Technical Partner
- Desktop Support
How to Confirm Crashplan Is Backing Up Your Computer
CrashPlan is UCSF's online backup program. All data that is backed-up by CrashPlan is encrypted, so it will securely backup your files even when you are NOT connected to the UCSF network or UCSF VPN. This also means this solution is HIPAA-compliant. CrashPlan Pro is offered, at no additional charge, to all ITFS supported desktops and laptops as part of the ITFS Basic Support, and to UCSF Medical Center supported laptops.
- Faculty
- Staff
- Desktop Support
How to Troubleshoot Your Home Internet Connection
Are you working from home and your internet connection is driving you crazy? Terrible Zoom audio? Websites loading slowly? Please use these resources to troubleshoot the problem.
- Faculty
- Staff
- Student
- Desktop Support
How to Work Together Remotely
With many of our IT teams working remotely, we want to provide you not only the tools, but the habits and support to do so successfully. Remote work has its benefits, including not commuting and challenges such as isolation. We've curated a list of resources aimed at helping you manage your telecommute. This is a growing list, and we welcome your suggestions and feedback. Reach out to [email protected] (don't forget to share your remote-work success stories).
- Faculty
- Staff
- Student
- Desktop Support