UCSF IT Technology

Are you working from home and your internet connection is driving you crazy? Terrible Zoom audio? Websites loading slowly? Please use these resources to troubleshoot the problem.

• Faculty
• Staff
• Student
• Desktop Support

With many of our IT teams working remotely, we want to provide you not only the tools, but the habits and support to do so successfully. Remote work has its benefits, including not commuting and challenges such as isolation. We've curated a list of resources aimed at helping you manage your telecommute. This is a growing list, and we welcome your suggestions and feedback. Reach out to [email protected] (don't forget to share your remote-work success stories).

• Faculty
• Staff
• Student
• Desktop Support

Working remotely? Follow these tips to securely manage your telecommute.

• Faculty
• Staff
• Student
• Desktop Support

The UCSF IT Security Suite is a group of tools to help keep you, your data and UCSF safe. The Security Suite includes:

• Faculty
• Staff
• Student
• Desktop Support

As part of an ongoing effort to improve UCSF’s stewardship of information resources, UCSF IT is pleased to offer a data-storage-device destruction service. IT will collect and destroy any electronic media (e.g., hard drives, tapes) that contains restricted data, including PII (personally identifiable information) and PHI (patient health information)There is no charge for this service. Just submit a ticket for desktop service (https://help.ucsf.edu/) or bring in your media to be destroyed, and we will take care of the rest.

• Faculty
• Staff
• Student
• Desktop Support

The Premium Desktop Support service includes all services provided by the Basic Desktop Support service, with differentiators that increase the overall scope, flexibility, quality and responsiveness of the service. Premium Desktop Support is designed to address the needs of customers whose requirements extend beyond what the Basic Desktop Support model provides. Examples include customers who require:

• Faculty
• Staff
• Desktop Support

IT Field Services can provide conference and special-event support at our hourly project rate of $126 per staff hour. Hourly charges require prior authorization from your department. Please submit your request at least 2 weeks in advance. After-hours support (before 8am and after 6pm) is charged at time and a half. For example, 4 hours will be charged at 6 hours of support. Support is contingent upon the availability of IT-DFS and AV staff and resources. 

• Affiliate
• Faculty
• Non-UCSF
• Staff
• Student
• Technical Partner
• Volunteer
• Desktop Support