UCSF IT Technology

Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN supportWayne and Gladys Valley Center for Vision 480 Illinois St (Lobby entrance at 16th & 3rd Streets)San Francisco, CA 94158

• Affiliate
• Faculty
• Non-UCSF
• Staff
• Student
• Technical Partner
• Volunteer
• Desktop Support

The Basic Support service is an integrated suite of support services for Campus, faculty and staff who use University-owned Windows, Mac, iOS and Android devices.Note: Standard productivity software and Microsoft Office are included in the monthly subscription fee (see Cost).

• Faculty
• Staff
• Desktop Support

Important: The only way to ensure that ALL UCSF data has been removed is to securely reformat (ERASE) your hard drive and any devices that contain storage (e.g., USB thumb drives, external hard drives, smartphones, tablets). This is not the same as simply deleting files or performing a "factory reset." Please contact your computer vendor for support. If you cannot do this, use the instructions below to ensure you remove all UCSF information, applications and tools.

• Faculty
• Staff
• Desktop Support

How do I request Desktop Support?

• Faculty
• Staff
• Desktop Support

questions about subscribing to ITFS Desktop Support: Basic, Premium, Hourly, etc.

• Faculty
• Staff
• Desktop Support

To clear all your saved passwords from your PC, you will need to open the Credential Manager in Windows. Once you've cleared the passwords stored in Windows, you'll be able to relaunch Outlook and log into the application with your newly created password.

To avoid account lookouts and access issues, you will need to update the password on your Mac as well as your UCSF account password at the same time.

You can easily clear the usernames and passwords that Firefox has saved for you. Note: These steps apply to Firefox for Windows, Linux and Mac OS X.