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IT Field Services (ITFS) Desktop Support Health Desks
Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN supportWayne and Gladys Valley Center for Vision 480 Illinois St (Lobby entrance at 16th & 3rd Streets)San Francisco, CA 94158
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Desktop Support
IT Field Services (ITFS) Desktop Support: Basic Subscription
The Basic Support service is an integrated suite of support services for Campus, faculty and staff who use University-owned Windows, Mac, iOS and Android devices.Note: Standard productivity software and Microsoft Office are included in the monthly subscription fee (see Cost).
- Faculty
- Staff
- Desktop Support
Print Management Services FAQs
- Affiliate
- Faculty
- Staff
- Student
- Technical Partner
- Volunteer
Clean Up Your Personal (BYOD) Computer When Leaving UCSF
Important: The only way to ensure that ALL UCSF data has been removed is to securely reformat (ERASE) your hard drive and any devices that contain storage (e.g., USB thumb drives, external hard drives, smartphones, tablets). This is not the same as simply deleting files or performing a "factory reset." Please contact your computer vendor for support. If you cannot do this, use the instructions below to ensure you remove all UCSF information, applications and tools.
- Faculty
- Staff
- Desktop Support
ITFS Desktop Support FAQs
How do I request Desktop Support?
- Faculty
- Staff
- Desktop Support
IT Field Services (ITFS) Subscription FAQs
questions about subscribing to ITFS Desktop Support: Basic, Premium, Hourly, etc.
- Faculty
- Staff
- Desktop Support
Update Your Password in Outlook (Windows)
To clear all your saved passwords from your PC, you will need to open the Credential Manager in Windows. Once you've cleared the passwords stored in Windows, you'll be able to relaunch Outlook and log into the application with your newly created password.
Password Management for Mac
To avoid account lookouts and access issues, you will need to update the password on your Mac as well as your UCSF account password at the same time.
Using Windows on a Mac at UCSF
- Affiliate
- Communicator
- Department Administrator
- Faculty
- Grant Writer
- Institution Administrator
- Lab Manager
- New Hire
- Non-Faculty Academic
- Nurse
- Physician
- Postdoc
- Principal Investigator (PI)
- Research Staff
- Researcher
- Staff
- Student
- Technical Partner
- Trainee & Learner
- Volunteer
Clearing Saved Passwords on FireFox
You can easily clear the usernames and passwords that Firefox has saved for you. Note: These steps apply to Firefox for Windows, Linux and Mac OS X.