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3050 Results
Guideline
Field Services Customer Responsibilities
What you need to know Customers must:
Impacted Services: IT Field Services (ITFS) Desktop Support
Standard
Exemption from IT Field Services
Background Exempt positions Trainees Volunteers Employees of affiliated organizations Exempt title codes Geographic service area Basic science research exemption
Impacted Services: IT Field Services (ITFS) Desktop Support
Standard
IT Field Services - Operating System Requirements
Impacted Services: IT Field Services (ITFS) Desktop Support , ITFS Supported Macs
Guideline
Use of Third-party Email Systems at UCSF
OverviewUse of any 3rd-party email service by UCSF faculty, staff and students is not approved by UCSF. This is due to:
Impacted Services: Email
Standard
UCSF 650-16 Addendum A - UCSF Roles and Responsibilities for Securing Institutional Information and IT Resources
RoleResponsibilitiesNotesCyber-risk Responsible Executive (CRE)
Impacted Services: IT Security Outreach and Training
Guideline
Criteria for Basic Support
What you need to knowBasic Desktop Support is available for computers and devices that meet the following criteria:
Impacted Services: IT Field Services (ITFS) Desktop Support
Guideline
IT Field Services - Service Level Agreement
Impacted Services: IT Field Services (ITFS) Desktop Support
Guideline
IT Enterprise Service Level Agreement (SLA)
ScopeThis Service Level Agreement (hereafter referred to as "SLA") applies to all services provided by Enterprise IT ("Central IT") except where specific exceptions are noted or superseded by service-specific SLAs. For APeX, client connectivity and infrastructure support are covered by this agreement as well as first-level support provided by the Service Desk.
Standard
UCSF Policy 650-16 Addendum F - UCSF Data Classification Standard
UCSF_Data_Classification_Standard_08-09-19 (PDF)Document Owner: Patrick PhelanDepartment Contact: UCSF IT SecurityIssue Date: 4/24/17Effective Date: 4/24/17Reviewed/Revised Date: 8/9/19
Impacted Services: IT Security Outreach and Training
IT Website Content: Work with the Drupal Editor
- Technical Partner