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How To Connect to the UCSF network from outside UCSF

What you need to know In most cases you will need to use the Virtual Private Network (VPN). You will need your Active Directory (AD) credentials and DUO authentication setup in order to log into Pulse Secure VPN. Please contact the IT Service Desk at 415-514-4100 for further assistance if needed.

Affiliate
Faculty
Non-UCSF
Staff
Student
Technical Partner
Network & Wireless

How-To

Student Accounts

First-time Login The Registrar distributes login credentials; you should receive this in advance of your orientation. If you have not, please contact your program. Please follow these instructions the first time you log in. You need to setup the Duo Mobile App for two-factor authentication, enroll in the UCSF Password Management Tool, change your password, and setup Hitachi ID Mobile Access App.

Student
Education Applications

VPN

Pulse Secure VPN allows users outside of the UCSF directly connected internal network to access restricted resources at UCSF (e.g., connecting to file shares, servers, desktops). The system provides a fully encrypted connection between the client device (laptop, smartphone, tablet, etc.) and the UCSF network providing access identical to systems connected via wired or wireless within UCSF facility.

Technical Partner
Network & Wireless

How-To

Remote Work Resources

Faculty
Staff
Student

How-To

Enroll Your Mobile Device in Intune Company Portal

Faculty
Staff
Student

How-To

About the Data Center

Staff
Technical Partner

How-To

Reset my REDCap password

Affiliate
Faculty
Non-UCSF
Staff
Student
Technical Partner
Volunteer

How-To

IT Field Services (ITFS) Desktop Support Health Desks

The Health Desk provides walk-up IT help.Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN support

Affiliate
Faculty
Non-UCSF
Staff
Student
Technical Partner
Volunteer
Desktop Support

How-To

Intune Frequently Asked Questions

Faculty
Staff
Student

How-To

Email Settings for iOS

Faculty
Staff
Student