156 Results

How-To

Concord Fax (formerly RightFax) Frequently Asked Questions

Concord Fax is a digital solution for sending information via inbound and outbound electronic faxing. This application can be used to send information electronically in a manner that is secure, since Concord Fax is HIPAA-compliant. The following are a list of Frequently Asked Questions about Concord Fax. This page will be updated as more questions about Concord Fax are received.

  • Affiliate
  • Faculty
  • Research Staff
  • Staff
  • Student
  • Business Applications
How-To

Microsoft 365: Stream (on SharePoint)

Microsoft Stream (on SharePoint) is an enterprise video service where people in the organization can upload, view, and share videos securely.  

  • Faculty
  • Staff
  • Student
  • Email & Collaboration
How-To

Travel Safely - Laptops and other devices

These travel guidelines apply to (1) all UCSF employees and affiliates and (2) their UCSF-owned or personal devices that are used for UCSF business.1. Install the UCSF security suite on your computers and laptops..2. Encrypt your laptop.

Guideline

macOS Monterey and Older Versions Discontinued

macOS Monterey (12.x) and older versions are all discontinued and no longer supported by Apple, which also ended security updates and maintenance.  This means these older macOS versions no longer meet UCSF's minimum security standards.It is a minimum security standard of UCSF that all computers used for UCSF business must run vendor-supported versions of operating systems to avoid security risks.  Computers that no longer meet this security requirement will eventually be blocked from UCSF's network.

Impacted Services: IT Field Services (ITFS) Desktop Support , ITFS Supported Macs

How-To

Report a Security Incident

Immediately contact the UCSF Service Desk to report an information security problem or a possible or potential information security problem.Phone: 415-514-4100​​​​​Email: ITServiceDesk@ucsf.eduWeb: http://help.ucsf.edu

How-To

Office 365: Word FAQs

We continue to update these FAQs. If your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu, or ask your colleagues on the Office 365 Team.

  • Faculty
  • Staff
  • Student
  • Email & Collaboration
How-To

How to Confirm CrashPlan Is Backing Up Your Computer

CrashPlan is UCSF's online backup program. All data that is backed-up by CrashPlan is encrypted, so it will securely backup your files even when you are NOT connected to the UCSF network or UCSF VPN.

  • Faculty
  • Staff
  • Desktop Support
How-To

Recommended Security Products

Data is increasingly becoming UCSF’s lifeblood and most critical asset. We’ve curated a collection of tools and products to help you protect UCSF’s data These tools and products have been vetted by IT Security, and we encourage you to use them.UCSF ITS provides client security software free of charge to faculty, staff, learners and researchers: 

  • Affiliate
  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Security