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Duo is coming to MyAccess

Beginning June 30, MyAccess will require Duo. Duo provides an extra layer of protection to ensure the security of logins beyond a password.

How-To

Multi-factor (Duo) FAQs

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Faculty
Staff
Technical Partner

Service

Multi-factor Authentication (Duo)

Description What is multi-factor authentication? Phishing and brute force attacks are increasing exponentially, and so are the risks that your credentials may be stolen.

Affiliate
Faculty
Staff
Technical Partner
Access & Identity

How-To

Multi-factor (Duo) Authentication Methods

Overview Duo offers the following methods of authentication:

Affiliate
Faculty
Staff
Technical Partner
Access & Identity

How-To

Multi-factor (Duo) Login Experience

Overview Duo has been rolled out to all UCSF users as the two-factor authentication solution to access: Pulse Secure VPN Client Remote.ucsf.edu (VPN) Outlook Web Access (email.ucsf.edu) APeX connect portal and other applications The different login procedures with each of these applications are described below.

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Faculty
Staff
Technical Partner
Access & Identity

How-To

Enrolling your first device in Duo

The Duo service needs to learn about the device you will be using for multi-factor authentication. This process is called “enrollment”. Before starting the enrollment process, please ensure that the Duo app is installed. The Duo phone application can be downloaded from the Apple Store or Google Play. If you are UCSF staff or student, please download and install the Duo app on your device before continuing. If you already use Duo to access another system you can use the existing DUO application on your phone and proceed to the instructions below.

Affiliate
Faculty
Staff
Technical Partner
Access & Identity

How-To

Multi-factor (Duo) aPeX Manual Enrollment

Welcome APeX Connect Portal users! *** HAVING TROUBLE LOGGING INTO CONNECT PORTAL? You can resolve most problems by clearing your browser cache.*** Completing your Duo enrollment: follow these instructions if you don't have the email with the subject Duo Security Enrollment from [email protected] 1. Install the Duo Mobile app on your smartphone. It is the most convenient, easy-to-use option and it's free.

Affiliate
Staff
Access & Identity

How-To

Managing, Updating, and Enrolling Additional Devices in Duo

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Faculty
Staff
Technical Partner

Scheduled Maintenance

Install Duo for Citrix servers hosting APeX Hyperspace

Services impacted: APeX

Planned

Scheduled Maintenance

DUO Auth Proxy Upgrade (remoteapps.ucsf.edu)

Services impacted: Multi-factor Authentication (Duo)

Planned