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9 Results
Remote Work Resources
- Faculty
- Staff
- Student
IT Field Services (ITFS) Desktop Support Health Desks
The Health Desk provides walk-up IT help.Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN support
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Desktop Support
Reset my REDCap password
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
BCH Oakland Remote Work Resources
- Faculty
- Staff
- Student
Activating Adobe Acrobat Pro DC for ITFS-Supported Users
As of Tuesday, September 26, 2023, IT Field Services (ITFS) is distributing upgrade notifications to all ITFS-managed Macs with Adobe Acrobat Pro 2020 installed, starting with Macs. Alternatively, you may also click here, if your Mac is properly enrolled and managed by UCSF IT, to manually download and install Adobe Acrobat Pro DC from our Jamf Self Service app portal.
- Faculty
- New Hire
- Staff
- Desktop Support
Symantec Endpoint Protection (SEP)
OverviewSymantec Endpoint Protection (SEP) is provided free of charge to UCSF faculty, staff, students and researchers. SEP is designed to (1) detect, remove and prevent the spread of viruses, spyware and other security risks and (2) provide Windows, Mac and Linux computers with anti-virus (AV) and anti-spyware protection. In addition, UCSF SEP clients automatically keep both the client software and security definitions (AV and IPS) updated for the most complete protection.
- Faculty
- Staff
- Student
- Security
Research Analysis Environment (RAE)
DescriptionUCSF's Research Analysis Environment (RAE) is a secure data hosting and compute service for UCSF researchers and their internal or external collaborators.Formerly known as MyResearch, RAE provides compute, storage, and tools in a secure, compliant platform across both product tiers to meet the community's diverse research needs.
- Technical Partner
- Research Services
UCSF Jamf Pro for BYOD Macs
- Technical Partner
BigFix Endpoint Manager FAQs
Frequently asked questions General What is BigFix? What information is collected by BigFix?