Overview

Symantec Endpoint Protection (SEP) is provided free of charge to UCSF faculty, staff, learners and researchers. SEP is designed to (1) detect, remove and prevent the spread of viruses, spyware and other security risks and (2)​​​ provide Windows, Mac and Linux computers with anti-virus (AV) and anti-spyware protection. In addition, UCSF SEP clients automatically keep both the client software and security definitions (AV and IPS) updated for the most complete protection.

The SEP client combines various client security technologies under a single application. This helps protect your computer without sacrificing performance. 

SEP scans local hard disks and monitors file access to detect potential threats. If SEP detects a threat, it blocks any unnecessary access until the threat has been resolved. On Windows and Mac computers, for added protection against network-related threats, SEP also provides intrusion prevention (IPS). Windows computers receive additional network protection in the form of proactive threat scanning and personal firewall capabilities.

System requirements

Hardware 

Processor:

• 32-bit Windows: 1GHz Pentium III equivalent or above.  32-bit Windows is only supported up to SEP 14.3 RU5. Itanium processors are not supported.
• 64-bit Windows: 2GHz Pentium 4 equivalent with x86-64 support or above. Itanium processors are not supported.
• 64-bit Windows virtualized: 1 core at 1GHz minimum, 2 cores at 2GHz recommended.
• 64-bit Mac OS X: Intel Core 2 Duo or later. Apple M1 and M2 chips are supported.
• Linux: Intel Xeon with 4 cores or more

RAM:

• Windows: 1GB minimum (2GB recommended, higher if required by OS) 
• macOS:  2GB minimum
• Linux: 4 GB recommended with 500MB of free 

Hard drive:

• Windows: 2GB free space on system drive
• Mac OS X: 2GB free space on system drive
• Linux: 2 GB free space if /var, /opt, and /tmp use the same volume; or 1GB free space in each of /var, /opt, and /tmp if on different volumes.

Display resolution:

• 800 x 600 minimum

Supported operating systems

Windows (nonserver):

• 11
• 10 
• 8.1 
• 8 
• 7 
• For Windows Embedded system requirements, open a ServiceNow ticket for more information..

macOS:

• macOS 10.14.x   "Mojave"
• macOS 10.15.x   "Catalina"
• macOS 11.x   "Big Sur"
• macOS 12.x   "Monterey"
• macOS 13.x    "Ventura"

Windows Server:

• Windows Server 2022
• Windows Server 2019
• Windows Server 2016
• Windows Server 2012 and 2012 R2
• Windows Server 2008 R2
• Windows Small Business Server 2011 

Linux:

• Amazon Linux 2
• CentOS 6, 7, 8
• Debian 9, 10
• Oracle Enterprise Linux 6, 7, 8
• Rocky Linux 8, 9
• Red Hat Enterprise Linux 6, 7, 8, 9
• SuSE Linux Enterprise Server 12.x, 15.x
• Ubuntu 14.04 LTS, 16.04 LTS, 18.04 LTS, 20.04 LTS, 22.04 LTS
• See Supported kernels of Symantec Linux Agent for specific Linux kernel support by SEP version.

Embedded systems:

Open a ServiceNow ticket for more information. 

Virtualization products:

• Microsoft Azure
• Amazon Web Service ( AWS) EC2
• Amazon WorkSpaces
• Citrix Studio Version 2009.0.0
• Nutanix AOS 5.15 (LTS)
• Oracle Cloud Infrastructure (OCI)
• VMware WS 5.0 (workstation) or later
• VMware GSX 3.2 (enterprise) or later
• VMware ESX 2.5 (workstation) or later
• VMware ESXi 4.1 - VMware ESXi 7.0 Update 2 
• Microsoft Virtual Server 2005
• Windows Server 2008 Hyper-V
• Windows Server 2008 R2 Hyper-V
• Windows Server 2012 Hyper-V
• Windows Server 2012 R2 Hyper-V
• Windows Server 2016 Hyper-V 
• Windows Server 2019 Hyper-V Core Edition (As of 14.2 MP1)
• Citrix XenServer 5.6 or later
• Virtual Box, supplied by Oracle

Obtaining the SEP client installers

Download the latest UCSF client installer from software@UCSF Download.

Additional help

To access installation guides for Windows, Mac and Linux clients, click on the tutorial links on the left sidebar. Frequently Asked Questions pages for each operating system are also available via the left sidebar.

For additional help, contact the IT Service Desk: 

Phone: 415-514-4100  

Web: https://ucsf.service-now.com/ess/  

Email: [email protected].