System requirements

Hardware requirements:

• Processor: 1GHz Pentium III or above (Itanium is NOT supported)
• RAM:  512MB minimum (1GB recommended, or higher if required by OS)
• Free Hard Drive Space: 2GB free space on system drive (typically C:\)

Supported Windows versions:

• Windows 11
• Windows 10
  • Note: If you plan to upgrade to Windows 10, you will need to update to the SEP v14.2 or newer before upgrading to Windows 10.
• Windows 8 / 8.1 (not RT) (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)
• Windows Server 2012 and 2012 R2
• Windows Server 2008 (32-bit, 64-bit, R2: SP1 and SP2)
• Windows Essential Business Server 2008 (64-bit)
• Windows Small Business Server 2011 (64-bit)
• Windows Small Business Server 2008 (64-bit)

SEP version support for Windows 10 updates and Windows Server 2016 / Server 2019:  https://knowledge.broadcom.com/external/article/150468/system-requirements-for-endpoint-protect.html#SEPWin

Download the UCSF SEP client installer

1. Verify you are on a UCSF connection (ethernet, UCSFwpa or vpn@UCSF).
2. Go to https://software.ucsf.edu/content/endpoint-protection.
3. Under Windows Downloads, click on the appropriate link:

• For all 32-bit Windows clients, choose Symantec Endpoint Protection (SEP) for Windows Download.
• For all 64-bit Windows clients, choose Symantec Endpoint Protection (SEP) for x64 Windows Download.

Uninstall old and other client security applications

• Note: With the exception of Microsoft Defender, you will need to uninstall any other anti-virus/anti-spyware, personal firewall or endpoint protection programs you may have. 
• Note:: Having multiple anti-virus/anti-spyware programs may cause false positives and could have adverse effects on your computer's performance.

Run the UCSF SEP client installer

1. Double-click the file you downloaded from the software@UCSF page and follow the on-screen instructions. Notes: (1) You must have administrator privileges to install the SEP client. (2) If you are running a 64-bit client and receive a setup.exe could not run error message, right-click on the file and click on Run as administrator...
2. A Symantec Endpoint Protection dialog box should appear and begin the installation.
   
   
    
3. During the installation process, LiveUpdate may launch and search for any available updates.
   
   
    
4. Once the installation is complete, you will be prompted to restart your computer.
   
   

Restart your computer after installation

After your computer restarts:

• SEP client installation should be complete.
• The SEP icon with a green dot will appear in the taskbar on the bottom right of your screen.
  
• For Windows 8/8.1, SEP will also be visible on the application Windows tile screen.