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    Learner Accounts

    The Registrar distributes login credentials; you should receive this in advance of your orientation. If you have not, please contact your program. Please follow these instructions the first time you log in. You need to setup the Duo Mobile App for two-factor authentication, enroll in the UCSF Password Management Tool, change your password, and setup Hitachi ID Mobile Access App.

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    Dec 2023: Real Phish Received at UCSF - Multi Factor Authentication

    Picture of Actual Phish

    Duo Phish Indicators

    Threat Alert: What to Wa

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    BCH Oakland Remote Work Resources

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    IT Field Services (ITFS) Desktop Support Health Desks

    Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN supportWayne and Gladys Valley Center for Vision 480 Illinois St (Lobby entrance at 16th & 3rd Streets)San Francisco, CA 94158

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    Enroll Your Mobile Device In Intune Company Portal

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    Reset my REDCap password

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    Using Microsoft Office 365 Mobile Apps Without Enrolling in Intune

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    Symantec Endpoint Protection (SEP)

    Symantec Endpoint Protection (SEP) is provided free of charge to UCSF faculty, staff, learners and researchers. SEP is designed to (1) detect, remove and prevent the spread of viruses, spyware and other security risks and (2)​​​ provide Windows, Mac and Linux computers with anti-virus (AV) and anti-spyware protection. In addition, UCSF SEP clients automatically keep both the client software and security definitions (AV and IPS) updated for the most complete protection.

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    For emergencies and high priority issues please call the IT Service Desk (415) 514-4100

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