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DataDog

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How to Request Access

Access is requested through a ServiceNow Incident to the IT_Incident_Command assignment group.  A prerequisite to obtaining access is having ITIL access to ServiceNow.


Datadog is a cloud-based monitoring and security platform designed to provide real-time insights into the performance, health, and security of IT environments. It offers comprehensive observability by aggregating data across servers, databases, applications, containers, and cloud services into a unified platform. By integrating logs, metrics, traces, and user experience data, Datadog enables teams to detect and resolve issues faster, understand system behavior, and optimize performance.

Value in Monitoring and Observability:

Unified Visibility: Datadog consolidates infrastructure metrics, application performance data, and logs into a single dashboard. This holistic view allows for quick identification of bottlenecks and anomalies across the entire stack.

Proactive Issue Detection: With powerful alerting and AI-driven anomaly detection, Datadog helps teams catch and address issues before they impact users, reducing downtime and improving reliability.

Scalability and Flexibility: It supports dynamic, cloud-native environments and seamlessly integrates with over 600 technologies, making it highly adaptable for modern microservices and distributed systems.

Collaboration and Efficiency: Datadog’s intuitive dashboards and correlation features enhance cross-team collaboration, enabling development, operations, and security teams to troubleshoot more effectively together.

Security Monitoring: By integrating security insights with observability data, Datadog helps identify potential threats in context, reducing the time to detect and respond to incidents.

Overall, Datadog plays a critical role in ensuring system health, optimizing performance, and accelerating root-cause analysis, making it a valuable tool for achieving operational excellence and digital resilience.

  • Day-to-day Contact: Francesca Cantor
  • Service Manager: Dan Pucillo
  • Service Owner Team: IT Incident Command
  • Service Support Team: IT Incident Command
  • Audience: Technical Partner
  • Service Category: Business Applications
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DataDog
  • How to Enroll a Service in Datadog
  • Mute DataDog Alerts for Planned Downtime
  • How to Create Effective Dashboards in Datadog
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