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Duo Login Experience

Erik Wieland's picture

Duo has been rolled out to all UCSF users who access VPN (via the Pulse Secure application, or via remote.ucsf.edu) and Outlook Web Access (email.ucsf.edu), and other applications. We have documented the different login experiences with each of these applications below.

Pulse Secure VPN Client

Pulse Secure is the VPN client you use to connect your desktop or laptop computer to the UCSF network when you are not at UCSF.

  1. Open the Pulse Secure VPN client and enter your AD username and password as usual.
  2. You will be prompted for a secondary password
    screenshot of pulse secure vpn secondary password prompt
  3. Use one of the Duo authentication methods to provide your secondary password, then click Connect.

Remote.ucsf.edu

Remote.ucsf.edu is the VPN web gateway you use to connect to UCSF web applications without the Pulse Secure VPN client when you are not at UCSF.

  1. In your web browser go to https://remote.ucsf.edu, and login with your AD username and password as usual.
  2. You will see this screen, asking you to choose an authentication method.
    Screenshot of remote.ucsf.edu secondary authentication prompt
  3. Click on either Send Me a Push, Call Me, or Enter a Passcode to complete your login. Information on these methods is in the Duo Authentication Methods article.

Outlook Web Access (email.ucsf.edu)

Outlook Web Access (email.ucsf.edu) is UCSF's web email application.

  1. In your web browser go to https://email.ucsf.edu, and login with your email address and password as usual.
  2. You will see this screen, asking you to choose an authentication method.
    screenshot of OWA Duo prompt
  3. Click on either Send Me a Push, Call Me, or Enter a Passcode to complete your login. Information on these methods is in the Duo Authentication Methods article.

Remote.ucsf.edu

Remote.ucsf.edu is the VPN web gateway you use to connect to UCSF web applications without the Pulse Secure VPN client when you are not at UCSF.

  1. In your web browser go to https://remote.ucsf.edu, and login with your AD username and password as usual.
  2. You will see this screen, asking you to choose an authentication method.
    Screenshot of remote.ucsf.edu secondary authentication prompt
  3. Click on either Send Me a Push, Call Me, or Enter a Passcode to complete your login. Information on these methods is in the Duo Authentication Methods article.

APeX Connect Portal (connect.ucsfmedicalcenter.org)

Outlook Web Access (connect.ucsfmedicalcenter.org) is UCSF's APeX remote access portal.

  1. In your web browser go to https://connect.ucsfmedicalcenter.org, and login with your Active Directory/APeX username and password as usual.
  2. You will see this screen, asking you to choose an authentication method.
    Duo login on APeX Connect Portal
  3. Click on either Send Me a Push, Call Me, or Enter a Passcode to complete your login. Information on these methods is in the Duo Authentication Methods article.